Microserve Ltd.
Location
Victoria, BC | Canada
Job description
APS – Agile Business Analyst – Senior (12 month contract)
Location: Remotely
Staffing Placement Opportunity
Work in this project encompasses:
– service design for the entire client journey
– continuous client engagement enabling successful co-development of projects
– elicitation and documentation of client requirements
– development of internal processes for scalable client delivery
– creation of training resources and user guides
– working closely with developers to ensure new features and tools meet user needs
The Business Consultant Level 3 is required to have the following skills and experience:
Education
• Undergraduate (Bachelor’s) Degree or higher in a business, design or technology discipline or a related field, and a minimum of 2 years of experience gained working in a business analysis capacity.
• Diploma in a design or technology discipline or a related field, and 3 or years more of experience gained working in a business analysis capacity.
Experience
• Business analysis experience on technical products. Preference for products including or related to incident management technology.
• Experience with business analysis activities for changing a process or service, including writing training, educational and/or marketing materials to help onboard clients and increase uptake of a new process.
• Experience with Geographic Information Systems (GIS).
• Experience working collaboratively with developers and UX/UI designers to understand and communicate user needs.
• Experience working in an Agile software development environment, as part of a multi-disciplinary team iteratively creating and improving digital products and services.
• Experience with related UX Design methods and tools, including journey maps, service blueprints, and personas.
In addition to the skills and experience set out above, the Proponents should demonstrate that the proposed Consultant(s) have the following additional skills and experience:
• Knowledge of application design and development lifecycle
• Ability to communicate with multiple stakeholders
• Presentation and writing skills
• Knowledge of ticket/incident management technology, preference for Jira Service Management, JIRA, Confluence.
Note: this is an opportunity with a Microserve client.
Job tags
Salary
