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Location

York, PE | Canada

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Job description

Collection Officer - Unilingual and Designated Bilingual (English-French)

Organization:

Ministry of Finance

Division:

Tax Compliance and Benefits Division

City:

London, North York

Language of Position(s):

Both English and bilingual

Job Term:

9 Temporary - up to 12 months (with possible extension)

Job Code:

10OAD - Office Administration 10

Salary:

$27.70 - $32.61 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement

Job ID:

211057

Are you a motivated individual? If so, then bring your expertise to the Ministry of Finance, Tax Compliance and Benefits Division, to conduct debt collection activities in support of business-critical revenue generating operational requirements.

Positions Available:

• 7 English Temporary, duration up to 12 months, 5700 Yonge St, North York, Toronto Region
• 1 English Temporary, duration up to 12 months, 130 Dufferin Ave, London, West Region
• 1 Bilingual English/French Temporary, duration up to 12 months, 130 Dufferin Ave, London, West Region

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?
In this position, you will:

• Collect amounts owed to the Crown by investigating/resolving delinquent accounts resulting from client's failure to comply;
• Communicate rights and obligations, negotiate payment arrangements and obtain securities;
• Liaise with sheriffs, banks, lawyers and other parties;
• Process payments using an automated system, prepare correspondence and maintain the integrity of tax roll information;
• Initiate necessary recovery actions.

How do I qualify?
Mandatory
• You must possess oral French language skills at the advanced level. Proficiency level will be verified by an Ontario Public Service approved evaluator. (Only a requirement for the designated position) Communication and Interpersonal Skills:
• You have excellent oral skills to articulate and effectively communicate with clients and negotiate payment terms.
• You have written skills to prepare, on request, custom correspondence, strategies, fact sheets for senior ministry officials, and client's lawyers, accountants, trustees, receivers, bailiffs, sheriffs, bankers.
• You are able to handle confrontational situations and maintain a positive public perception of fair and consistent treatment, where the issues may be high-profile and politically sensitive; and to deal tactfully and diplomatically with difficult situations and aggressive/emotional clients. Analytical, Research and Organizational Skills:
• You have research and analytical skills to gather and analyze data.
• You can work independently and accurately with high volumes of assignments.
• You can manage multiple priorities and work within tight timelines. Collections and Financial Knowledge:
• You have demonstrated knowledge and understanding of collection techniques, including phone calls, letters, recommendations for legal actions such as garnishments/demands, liens and other recovery actions.
• You are familiar with bankruptcy administration and debt security instruments.
• You have ability to interpret/apply legislation for acts impacting debt collection and ability to follow policies and procedures.
• You have knowledge of accounting methods to analyze financial data. Computer Skills:
• You have the ability to use database and word processing programs to prepare reports and analyze information.
• You demonstrate experience within an automated collection system.

Additional Information:

Address:

• 7 English Temporary, duration up to 12 months, 5700 Yonge St, North York, Toronto Region
• 1 English Temporary, duration up to 12 months, 130 Dufferin Ave, London, West Region
• 1 Bilingual English/French Temporary, duration up to 12 months, 130 Dufferin Ave, London, West Region

Compensation Group:

Ontario Public Service Employees Union

Category:

Administrative and Support Services

Posted on:

Friday, March 1, 2024

How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Friday, March 15, 2024 11:59 pm EDT . Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée

Note: The only website where you can apply on-line for positions with the Ontario Public Service is

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