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Manager, IT Service Management


Worker's Compensation Board of Manitoba


Location

Winnipeg, MB | Canada


Job description

The Manager, IT Service Management is responsible for the implementation and administration of quality IT services including IT Service Desk, End User Computing and Enterprise Collaboration tools that meet the requirements of the organization. This position is also responsible to provide leadership and guidance to the IT Service Management (ITSM) team for all management functions of the unit.

Job Duties:

MANAGING UNIT
IT SERVICE MANAGEMENT
MANAGING SERVICE PROVIDERS

Qualifications:

Completion of a recognized degree or diploma program in an IT related discipline

Combination of (10) years IT Service Management and End User Services domain experience (e.g. Incident, Change, Problem, Configuration, Asset Management, Desktop, Mobile Services etc.), including minimum three (3) years of progressive IT leadership experience supervising/managing IT professionals, preferably in a large, unionized environment

Strong technical knowledge of common infrastructure platforms and cloud based offerings including Infrastructure as a Service (IaaS) and Platform as a Service (PaaS)

Knowledge of managerial techniques and principles

Ability to lead, manage, mentor, and motivate staff to achieve desired results across the division, and take corrective action as required

Ability to develop and manage operating and capital budgets

Strong analytical and problem solving skills to resolve issues and set direction

Knowledge and understanding of Product, Project, Portfolio, Organizational Change Management (OCM), Agile, DevOps methodologies and delivery practices

Strong verbal and written communications skills with the ability to influence, persuade and negotiate with all stakeholders, senior leadership and staff

Ability to build trust and create positive working relationships with partners, internal / external stakeholders, managed services providers and external vendors

Ability to work under pressure and manage projects across organizational divisions

Ability to maintain confidentiality of sensitive and confidential information

Knowledge and experience in competitive purchasing practices, IT contracting, and vendor management

The ability to communicate proficiently in both official languages (English & French) is an asset, but is not required

The following designations would be an asset:

Additional Information:

Ability to communicate proficiently in both official languages (English & French) is an asset.

A satisfactory criminal record check and verification of education will be required for the successful candidate.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

About WCB:
The Workers Compensation Board promotes safety and health in Manitoba workplaces and aims to help prevent and reduce the occurrence of workplace injuries and disease. Working with its partners, the WCB promotes safe and healthy workplaces, facilitates recovery and return to work, provides compassionate and supportive compensation services for workers and employers, and ensures responsible financial stewardship.

WCBdoes encompasses what it means to work at the WCB. The WCB is proud to have employee benefits and programs that support financial and personal security, foster health and well-being, encourage involvement and support growth as an individual and member of the WCB community. The four categories of WCBdoes include: Security, Wellness, Engagement and Growth.


Job tags

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