Location
Montréal, QC | Canada
Job description
The opportunity :
The ITS lead will be based in Montreal with both local (Montreal) and functional (New York) reporting lines. The primary responsibility will be to maintain and support of infrastructure and users based in the US, Brazil and Canada. The ITS lead will supervise the BAU activities and projects in infrastructure for Americas perimeter.
The ITS lead is in charge of planning, organizing and controlling all activities of the group, and establishing, implementing and ensuring ongoing support of new and / or existing systems and procedures.
What you will do : Management of the IT domain related to the infrastructure; this includes management of the team/services in charge of:
- Implementing IT infrastructure strategy, cost reduction through simplification, and improvement or efficiencies.
- Manage the budget of the domain: actual / forecast as well as ensure that budget is put into good use.
- Oversees the operations with third parties, onshore, who are providing support.
- Coordination with teams in Head office for reporting, getting directives from relevant teams for CAGIP and CACIB standards
- Infrastructure support including support for end users. Includes coordination with external vendors or other CACIB entities.
- Ensure Projects are delivered with help of Project management team.
- Develop good relations with ITS Build and Run teams and ensure information exchange is in place
- Ensure that Documents and procedures are updated and controls are performed in timely manner.
Management and leadership capability : - Assign personnel/services to the various projects, direct their activities and ensure adequate project reporting.
- Define strategy for its own domain (target operating model, technology…) and present it to the CIO in NY. Execute when the approval is obtained.
- Coordination with teams on-shore/off-shore, third parties or Head Office for major projects.
- Manage the department budget related to the Project and Business as usual (Budget estimates and follow-up) and ensures that budget and resources are put to good use.
- Provide input to general architecture - including hardware, network, tools, software, etc.
- Consult with and advise other departments on systems and procedures.
- Develop good relations with the business; follow relationship with third parties, manage / assist members.
- Actively work on continuously improving the environment and bring efficiencies to either improve quality, time to deliver or reduce cost.
- Ensure integrity of all systems - including out of hours support (24/7), where required.
- Supervise installation of accepted proposals and integrate the new services into existing systems in conjunction with the department managers and personnel affected; explain the new systems and interpret computer output.
- Looks for new tools available in market
- Conduct feasibility studies, systems design and make recommendations on the appropriate action to be taken.
- Ensure the following processes are in place and efficiently executed: change management, incident management, problem management, knowledge management, demand management.
- Exercise the duties of a manager with respect to supervision of all personnel within the group including staffing, training and development, performance appraisals, resolving personnel problems, recommending salary increases, promotions, and terminations. Reports such activities to the Chief Information Officer.
- Ensure proper reporting of statuses and KPIs. Responsible for the IT Steering Committee commentaries
- Ensure successful execution of projects under the domain, including review, remediation, risk mitigation for delivery on time, with quality and within budget.
- Ensure the respect of development procedures as per the internal system project life cycle procedures.
- Ensure the respect of policies and procedures of the Bank, as well as regulatory requirements.
- Ensure accuracy and expediency of any activity related to audits.
- Oversees proper execution of BCP activities for the domain in scope when necessary.
- Ensure adherence to LEAN Management processes implemented in NY, especially debrief and PSS.
- Promote GIT’s values and visions of “1 Team” across all functions and geographical locations.
- Approve entitlement.
Oversight of the Operations for the Domain: - Ensure the internal team as well as 3rd parties meet deliverables for BAU and Change.
- Guide and assist 3rd parties track lead/delivery lead technically and managerially, including monitoring of the capacity of the team.
- Approve Change Requests and review incident; ensure adequacy of the action plan. For recurring incidents, ensure problem management is applied.
- Ensure that the operations meet US regulatory standards and are done in accordance with the Bank’s policies and procedures.
- Attends the daily debrief, project meeting, Change Review Board, SLA review meeting as well as the weekly operational meetings.
- Establishes and reviews Key Performance Indicators/Service Level Requirements defined to monitor the quality of service.
- Identify and elevate issues affecting the achievement of service delivery objectives and continually improve services.
- Evaluate current procedures and processes for accomplishing department objectives and continuously design and implement improved practices.
- Intervenes and/or escalates performance issues as appropriate to the CIO.
Overall Department Objectives: - Maintain and improve service quality.
- Maintain and improve stakeholder’s satisfaction (internal and external).
- Perform assigned responsibilities in a professional manner, and in accordance with company policy.
- Timely reporting within the IT department’s time tracking system.
- Timely reporting of incidents, outages, system errors and possible enhancements within the appointed system.
- Maintain awareness of the regulatory markets and competitive environment.
Your Qualifications : - Minimal education level: Bachelor Degree or equivalent
- Minimum relevant experience: 15 years
Required Skills: Functional - Experienced in IT Production Infrastructure
- Strong ITIL KnowledgeKnowledge of project management and project life cycle
Technical - Good technical background across all IT Production technical domains (more than 10 years specifically in one)
- Strong technical knowledge background in databases, Linux, and Windows systems
- Experience with implementation of large information systems
- Experience with development of technical architectures and solution designs to meet business requirements
- Strong knowledge of the Microsoft Suite (Excel, Word, PowerPoint, Visio, etc.)
- Hands on experience on testing methodologies
- Working knowledge of JIRA is added advantage
Management - Experience managing a multi-discipline staff of functional and technical resources
- Organization, delegation, ability to provide technical and functional guidance
- Experience in outsourcing model and supervising a team onshore and offshore
- Experience mentoring senior staff, ability to manage managers and technical experts
- Ability to manage complex topics under strict timelines and budget constraints
Other - Languages skills: English (Mandatory), French (Highly desired)
- Strong analytical and troubleshooting skills
- Strong written and verbal communication skills
- Good organizational skills with attention to detail and ability to multi-task is a must
- Comfortable in working with multiple teams across locations with excellent inter-personal skills
- Self-motivated and autonomous
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