California Closets Franchise
Location
Burnaby, BC | Canada
Job description
Our growing team is seeking a Customer Liaison who focuses on making an exceptional impression with all current and prospective clients. For more than four decades California Closets has built a reputation as a leader in premium and luxury space management, delivering truly custom products and unparalleled service. We’ve helped transform spaces and allowed people to get more out of their homes—and do more in their everyday lives. And as we move forward, we will passionately continue to do this, and more.
Perform office admin as required.
Accurately schedule client appointments via phone, email, and in-person in a professional and timely manner.
Build collaborative relationships with our current and prospective clients, as well as our California Closets team.
Provide accurate and reliable information to clients over the phone, email and in our showrooms.
Review all client information during each telephone interaction to ensure accurate and up to date information.
Follow all procedures and processes to effectively respond to customer inquiries, resolve concerns, and manage client expectations.
Escalate customer situations that fall outside of our Standard Operating procedures to management for timely resolution.
Perform light cleaning duties.
Two (2) years previous customer service experience, preferably in reception, or administration.
Ability to work independently or as a member of a team.
Accomplished Customer Service professional.
Excellent communication skills, both oral and written.
Exceptional Attention to detail, multi-taking and organization skills.
Computer literacy specifically Microsoft Office and can learn internal computer programs.
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