Adecco
Location
Toronto, ON | Canada
Job description
Adecco is currently hiring a full-time talented Credit Counsellor to work in Toronto, ON. In this role you will serve as a financial advocate and educator, helping clients manage their debts, improve their credit, and achieve financial stability. This role requires a compassionate and client-focused approach, as well as a strong understanding of personal finance principles. If you're a dedicated and compassionate financial professional with a passion for empowering individuals to achieve financial stability, we are looking for you!
Location: Toronto, ON
Job type: Permanent | Full-time
Responsibilities:
Engage with individuals and families as they attempt to work through money
challenges. You will listen to them, help them connect to resources, and give
them hope.
Work with clients to develop a money management plan and/or budgeting
techniques and help them transform the way they use credit
Assist clients in finding appropriate and life-changing solutions to their financial
problems.
Utilize customer relationship management and case management tools to assist clients in finding solutions to their debt and helping them follow through.
Build trust with clients to successfully guide them through their decision-making process, allowing them to improve their quality of life and achieve financial wellness
Establish and maintain positive connections with creditors, business partners and community agencies to advocate for clients and make referrals to other services where applicable.
Qualifications:
Ability to build strong client relationships through exceptional customer service
and interpersonal skills
Ability to adapt to a changing environment and handle multiple priorities
Ability to work independently and cooperatively with fellow employees
Detail-oriented approach, impeccable time management and organizational skills, proven ability to self-manage responsibilities
Strong interest in learning about personal finance
Strong ability to work with a multicultural public in a personable and empathetic
manner
Must be bondable
3-5 years experience providing high quality customer service
Experience with Microsoft Office (Word, Excel, Outlook)
Past work experience in Credit Counselling, credit industry or financial services is an asset
Experience with Hubspot is an asset
Background in accounting or business is an asset
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
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Job tags
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