Capacity Planning Analyst

Location

Ottawa, ON | Canada

Job description

Your new company  

Hays Specialist Recruitment has partnered with a leading financial services company in Canada. We are currently hiring a Capacity Planning Analyst to join their team on an 8 month contract basis, which has the possibility of extension. This candidate will be required to work in-office 2 days per week on a hybrid working model at their Ottawa office.

Your new role  

• Work with operational partners to develop, plan and maintain capacity plans and workflow planning through optimal resourcing and operational decision-making about staffing levels
• Use projected work volumes and staffing data to create a future-looking plan to address the staffing needs of different business units.
• Communicate regularly with those business units, working with them to update the plan, optimize based on several business constraints, analyze the impact of internal and external factors, and provide recommendations on potential solutions.
• Create, maintain, and update capacity plans including timing of hiring and analysis on attrition, shrinkage and other factors impacting capacity
• Support operations in planning of vacations, training, and other events
• Support the creation of an annual staffing budget forecast
• Collect, manipulate, and analyze data related to capacity, supply, and demand
• Gather information from operations on project impacts, other factors that could impact planning or work volumes
• Calculate optimal staffing levels based on forecasts, capacity models, and business constraints
• Measure, assess and communicate variation from plan, including analysis of the cause and impact to KPIs of those differences
• Help to balance staffing needs across different business units
• Work within a team to provide analysis, insights and recommendations to senior business leaders to help them recognize areas of opportunity and drive evidence-based operational decisions
• Work with forecasters, schedulers, to refine plans and ensure continuity of resourcing
• Provide project teams with process recommendations, workload/staffing forecasts, costs as required to support changes.
• Look for ways to innovate and improve processes in a Continuous Improvement environment

What you'll need to succeed  

• Minimum of Post Secondary Education in Business Administration, Statistics, Operations Research, Computer Science, Mathematics, Econometrics, or equivalent experience
• 5 years of Resource Planning/ Workforce Management experience
• Previous experience working in the Financial Services industry is required
• Experience using Visual Basics to automate manual business processes is required
• Experience with querying data using SQL is required
• Experience visualizing data with Tableau is required
• Experience analyzing and data modeling business process data
• Demonstrated experience working with data, including transformation, manipulation, forecasting, and statistical modeling
• Experience working with time series data
• Demonstrated ability to produce and communicate meaningful results from data
• Ability to effectively visualize and present complex data adapted to a variety of audiences to help with decision-making
• Demonstrated ability to turn forecast volumes into capacity models
• Experience with Workforce Management Software (IEX, Genesys, Pega) is an asset
• Experience using large databases with complex relationships between tables
• Must have a valid Enhanced Reliability Clearance (ERC)

What you'll get in return  

The opportunity to work for a leading financial services company providing insurance, financial planning and investment solutions.

What you need to do now  

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Job tags

Salary