Synergie Hunt International
Location
Mississauga, ON | Canada
Job description
For over fifty years Synergie Hunt International has stood out from the competition by attracting the most talented individuals. We are looking to meet motivated people who are ready to make a difference by supporting our client partners meet and exceed their business goals.
We are seeking a highly skilled and motivated Transition Manager to join our dynamic team on the customer side. As a Transition Manager, you will play a crucial role in overseeing and facilitating the seamless transfer of services, processes, and responsibilities from one entity to another. Your primary focus will be on ensuring a smooth transition for our customers, maintaining strong communication channels, and managing the overall change process effectively.
Key Responsibilities
· Project Planning and Coordination
o Develop and execute comprehensive transition plans in collaboration with internal teams and external stakeholders.
o Coordinate all aspects of the transition, including timelines, resources, and milestones.
o Anticipate potential challenges and proactively address them to ensure a successful transition.
· Stakeholder Communication
o Serve as the main point of contact for customers throughout the transition process.
o Communicate effectively with internal and external stakeholders to manage expectations and provide regular updates.
o Address concerns and queries from customers promptly and professionally.
· Risk Management
o Identify potential risks and develop mitigation strategies.
o Monitor and assess the impact of changes on customer operations, ensuring minimal disruption.
o Implement contingency plans to address unforeseen challenges.
· Documentation and Reporting
o Maintain accurate and detailed documentation of the transition process.
o Generate regular reports for internal and external stakeholders, highlighting progress and key performance indicators.
o Conduct post-transition reviews to gather feedback and identify areas for improvement.
· Collaboration with Cross-functional Teams
o Work closely with various internal teams, including operations, IT, and project management, to ensure a coordinated and cohesive transition.
o Provide input and insights to optimize processes and enhance the overall customer experience.
· Quality Assurance
o Implement quality assurance measures to guarantee that the transition meets predefined standards and customer expectations.
Conduct audits and assessments to evaluate the
effectiveness of the transition process.
Qualifications
- Bachelor's degree in business, project management, or a related field.
- Proven experience as a Transition Manager or in a similar role, preferably in a customer-facing environment.
- Strong project management skills with a focus on planning, execution, and problem-solving.
- Excellent communication and interpersonal skills.
- Ability to build and maintain positive relationships with customers and internal teams.
- Familiarity with change management principles and methodologies.
- Detail-oriented with a commitment to quality and customer satisfaction.
Please apply ASAP
At Synergie Hunt International, we are attentive to the professional development of our candidates. We respect your goals and guide you to a role that is best suited to your expectations. - Your professional development is our passion!
Each application we receive is carefully reviewed to meet the requirements of the position we are recruiting for. Even if you are not selected for this position, we will evaluate your application for other roles.
Job tags
Salary
