Randstad Canada
Location
Mississauga, ON | Canada
Job description
Would you take the chance to do something meaningful, to challenge yourself, to be a part of change in an
industry and to influence that change? Then join our team for an opportunity that does not come around every
day. If you are passionate and driven by the challenge of building a key growth area from the ground up, our client
...
Document Solutions Canada, Ltd. is the right company for you. Be an agent for change and a driver of growth
across a successful organization with confident anticipation of higher growth.
About the Role
As a Regional Technical Specialist for Central Canada, you will support both in-house and field service, including
dealer, on-site, and Collaboration with other Area Technical Service Managers (ATSMs), Area Sales Managers
(ASMs). This is a vital and challenging role, as issues are escalated to this role by senior technical staff at
dealerships. This role is highly technical in nature and requires excellent troubleshooting and interpersonal skills.
Our industry is changing and becoming more focused on hardware integrating with software than ever before.
Our client continues to move in the direction of modernization with new software and integration as client’s
requirements change. This successful technical candidate will be a leader in driving changes in technology. Must
be a self-starter and have a curiosity to use available tools to learn, understand, and provide solutions.
Advantages
Preferred:
Working knowledge of document editing and desktop publishing applications.
Prior training on color and digital black and white controllers is also highly desirable. Fiery Knowledge a
strong asset.
Microsoft, network, or software certification is highly desirable.
Responsibilities
Major Duties and Responsibilities
Educate, train, and guide our clients Dealers and Branches in technical support, servicing methods,
training, warranty policies and procedures in the assigned region.
Processing Warranty RMA’s as per Company Policy and SOP.
Respond to Our clients Dealers, timely, with efficiency, while striving for resolutions to problems in a
methodical manner.
Maintain a high-level of Product Knowledge including technical, troubleshooting methods,
operation as well as current factory changes, firmware and product technical field reports.
Manage assigned dealer training and technical requirements.
Maintain a close relationship with dealers to ensure that they are consistent with our clients service policies
and procedures.
Responsible for processing Warranty (RMA) requests involving parts, supplies, and products in general.
Remain familiar and current with our clients products, drivers, applications, utilities, networking, computer,
and operating systems technology.
Ability to collect data and document precisely for escalation as required.
Maintain latest training (hardware, software, cloud, and network) to ensure the highest level of support
possible.
Research issues using all available tools, and provide detailed response/solution.
Qualifications
Qualifications
Required:
Post-secondary Education in related field
Experience with computers (Macintosh, PC) and networks.
Strong communication skills, both written and verbal.
A self-starter, with the ability to receive instructions, and activate projects with minimal guidance.
Ability to be precise in methodology in troubleshooting procedures.
Strong time management, facilitation, and organizational skills.
Ability to be creative, analytical and think outside the box to solve problems.
Proficient with Microsoft suite (Outlook, Word, Excel, PowerPoint).
Physical requirements: Occasionally lift and/or move up to 50 lbs., kneeling, lifting, bending, standing for
long periods of time.
Valid driver’s license and reliable vehicle.
Ability to travel 30% (includes overnight).
5 years of experience working with technical background with particular emphasis in color imaging, digital
black and white and wide format.
Summary
Preferred:
Working knowledge of document editing and desktop publishing applications.
Prior training on color and digital black and white controllers is also highly desirable. Fiery Knowledge a
strong asset.
Microsoft, network, or software certification is highly desirable.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to *************@randstad.ca to ensure their ability to fully participate in the interview process.
Job tags
Salary
