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Tenant Relations Worker (PT)


House of Friendship


Location

Kitchener, ON | Canada


Job description

At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!

 

Sounds pretty great doesn’t it? It is! 

 

The Supportive Housing Program of House of Friendship provides affordable permanent housing for those living on low income who may have experienced homelessness. Program includes on-site supports to maintain independent living. The successful candidate will provide overnight support to the clients at the program and complete regular rounds of the property and buildings.

 

** This is a permanent, part-time position (15 hours per week), offering personal days, vacation pay,

group health benefits and defined contribution pension plan. Schedule will be 7pm to 10pm, Monday to Friday.

Successful completion of a Police Records Check (Vulnerable Sector), processed with the last 6 months, is required. **

 

Key Responsibilities:

• Responsible for connecting with tenants as the sole staff person on shift

• Establish and maintain a helping relationship with tenants

• Completing regular checks of buildings to ensure safety of tenants

• Ensuring that individuals are not loitering on property

• Administrative tasks

 

Skills & Experience:

• Previous experience working in security of at least 1-2 years

• Previous experience in a social service environment is preferred

• Excellent interpersonal communication skills

• Knowledge of addictions and recovery issues

• Ability to work independently, with minimal supervision

• Health and social services training important

• Commitment to team approach

• Passion to support people living on a low income with support needs including mental health and addiction challenges

• Commitment to understand and uphold the mission and values of House of Friendship is expected

• Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required

• Ability to work professionally as a team member with staff, participants and community members

• Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needs

• Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach to consultation, program design, evaluations of processes and service delivery

• Must be dependable, professional, flexible, a team player, and have a positive attitude

• Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental illness and other life challenges

• Excellent project, timeline and deadline management skills including skills in logistics, planning and detailed record keeping

 

Compensation:

· We value our team members above all else and know that our mission can only succeed through your work

· We value the work that you do and strive to ensure fair pay and benefits:

o We are a Living Wage employer as defined by the Ontario Living Wage Network

o We use a 3.5:1 ratio, meaning that the highest paid team member is not paid more than 3.5 times than the lowest paid team member

 

Rate of Pay:

At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity. When determining rate of pay, a candidate’s past related experience will be taken into consideration along with where others with similar experience are currently on the pay grid. Note: Due to the internal composition of our pay grids, many team members with lengthy experience are between the start and mid-point of the range and therefore most new team members will be placed accordingly. 

 

Grade: 4
Min: $21.53
Mid: $24.93
Max: $28.33

Working Conditions:

•15 hours per week; part-time position

• Encountering participants at program sites who may be under the influence of drugs or alcohol, and/or experiencing symptoms of mental illness can be expected

 

House of Friendship is open and inviting to qualified candidates with lived experience.

We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Accommodations will be provided upon request.

 

If you are as passionate as we are about serving the community, let’s talk.

 

To apply, please submit your resume and cover letter here:

By end of day March 13, 2024.


Job tags

Permanent employmentPart timeInternshipFlexible hoursShift workNight shiftMonday to Friday


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