Commercial Lines (Service) Account Manager
My Insurance Recruiter Inc
Location
Newmarket, ON | Canada
Job description
Our Client in Newmarket is looking for a dynamic individual to join their growing team as an Account Manager in their Commercial Lines Department.
The successful candidate will be:
- RIBO licensed with a minimum of 5 years customer service experience in Commercial Lines, especially with larger and high risk accounts
- Customer obsessed, developing and maintaining strong relationships with your clients and our insurance partners.
- Energetic, positive, enthusiastic and a team player
- Successful at understanding the customer, their lifestyle and clearly communicating solutions to areas of risk.
- Consistent with your service and pay close attention to the details
- Independent and self motivated to persevere and prioritize competing requests and requirements
- A friendly and fun loving part of our brokerage team, striving to work in synergy with all internal departments and external insurers.
- Familiar with insurance brokerage customer service management data base –Agency Manager (TAM)
- Excellent at keyboarding and have experience with Policy Works & Excel
Your Responsibilities:
- Retain clients through strong relationship management skills by exceeding expectations.
- Provide exceptional customer service by responding promptly with a solutions focused mindset to claim inquiries providing claims counselling when appropriate and reports to the insurance company
- Maintain detailed knowledge of new and existing products and current market conditions to educate and introduce new products
- Encourage clients to use added value services
- Provide client change information to the insurer and adhere to the company’s binding period.
- Clearly communicate with all stakeholders in order to ensure clarity, provide optimum customer satisfaction, internal team cohesiveness and decrease risk of E&O.
- Review renewals with clients, verify updates and discounts are applied, correct coverage is in place and premium is satisfactory or remarket to an alternate carrier.
If you are interested, please send your updated resume to: Rachel Hoevenaars
[email protected] My Insurance Recruiter
Job Ref #JOS000000664
Job tags
Salary
