Assistant Banquets Manager
Location
Ottawa, ON | Canada
Job description
Fairmont Château Laurier is the iconic hotel of Ottawa - Canada's capital city. Built in the age of grandeur, Ottawa's very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French château. A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies.
What Is In It For You
• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like our Sustainability Program
• Comprehensive extended health benefits package
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Responsibilities:
Reporting to the Banquets Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Ensure the efficient day-to-day operation of Banquet Department.
- Participate in the creation and ensure the achievement of RPS scores and plan, initiatives and targets.
- Continuously develop, promote and support a service culture in keeping with the standards of Fairmont Hotels and Resorts.
- Plan, coordinate and supervise for prompt, courteous and efficient food & beverage and meet services of the Banquet Department.
- Interact with guests on an on-going basis to ensure exceptional service and guest satisfaction.
- Liaise with the Conference Services/Catering Department to ensure that guest needs are clearly understood.
- Ensure regular and effective communication takes place within the Department through individual and departmental communication meetings, pre/post function briefings and the daily interaction with all departments.
- Ensure the highest quality of initial and continual development as well as ensure that development reviews are completed as required.
- Promote and enforce the Fairmont Château Laurier Health & Safety standards.
- Ensure the consistent cleanliness and maintenance of equipment and overall work environment as well as the proper inventory of necessary resources.
- Ensure all daily administrative reports and duties are completed with accuracy (Banquet billing, payroll, staffing, set-up sheet, etc.)
- Develop and maintain a constructive, harmonious and communicative working relationship with all supporting departments
- Other duties as assigned by the Banquets Managers
- Previous management function in Food & Beverage in a comparable establishment an asset.
- Minimum of two year supervisory experience in a Banquet department.
- Post-secondary Degree in Hospitality of Food & Beverage Management an asset.
- Proven ability to execute functions effectively, with an acute sense of detail.
- Must be able to work independently and maintain a positive attitude within a very busy environment.
- Must have strong proven leadership qualities and management skills.
- Computer literate with exposure to Property Manager, Microsoft Excel, Word, Power Point, and Silverware.
- Experience in a unionized environment is a strong asset.
- Excellent interpersonal and communication skills, both written and verbal.
- Fluent in both official languages a strong asset.
- Must be a highly organized individual with the ability to handle numerous tasks at any one time.
- Flexible to work hours corresponding with hotel, guest and business demand.
- Ability to delegate tasks to team members and ensure their completion.
- Ability to recognize and correct guest service issues through an established presence on the Banquet floor.
Physical Aspects of Position (included but not limited to):
- Standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending stairs and ramps
Job tags
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