General Manager

Location

Kelowna, BC | Canada

Job description

Westcorp is seeking a General Manager to join our Downtown Kelowna Marina team. This role will work closely with our Crew Members and liaise between vendors, city officials, regulators and suppliers to collaborate and coordinate our marina operations.

The successful candidate will be responsible for all aspects of the marina operations, including maximizing revenues, marketing, providing exceptional guest services, and establishing an excellent team of crew members to drive our results. Our marina is open from April to October each year. However, this is a full-time position as off-season responsibilities are performed out of our Pandosy corporate office. The role has fluctuating hours and is required to work various shifts throughout the summer months to ensure adequate, 24 hour/7 day a week staffing and coverage in case of emergencies.  This role will start out in a training capacity as the assistant General Manager and will transition into GM by mid-August. The outgoing GM will provide hands on training necessary to for you to hit the ground running. This is a management level role, that is expected to be on-call during the hours of the operation. The salary range for the position is $70,000 - $80,000, with the potential to earn a bonus payment based on revenue and results.

Key Responsibilities:

• Responsible for day-to-day operations, such as employee scheduling and labour forecasting.
• Work closely with the team to achieve quality-driven goals and provide exceptional levels of guest service.
• Provide feedback and solutions for process improvements. Create innovative and unique approaches to business development opportunities and operation issues.
• Hire, train, coach and develop an engaged, energized team of seasonal crew members. With a goal of retaining talent season after season.
• Manage fleet and inventory to ensure we are operating safe and well-maintained equipment.
• Focus on safety standards and apply business processes to ensure all crew members operate within Worksafe BC standards. Manage all health and safety concerns, whether initiated by a crew member or marina patron.

Qualifications:

• Previous leadership experience and a minimum of five years working in hospitality, customer service, or a team management position 
• Education in Hospitality, Hotel Management, or Business Administration would be an asset
• 5+ years of financial and leadership experience in a related field
• Strong business acumen, financial skills, integrity, and strategic thinking abilities
• Must have strong organization, planning, and execution skills
• Knowledge of accounting systems, and budget processes
• Ability to source data, analyze the results and provide direction and suggestions for change.
• Experience using MS Suite of products (SharePoint, Teams, Outlook, Excel/Word) 
• A high level of empathy and understanding and the ability to personalize your approach to manage a large team of seasonal students.

Working at Westcorp:

Headquartered in Edmonton, Westcorp Property Management Inc. is a vertically integrated company that creates, invests in and manages residential, commercial, and hotel properties. Westcorp operates in Edmonton, Calgary, Kelowna, and Bonnyville.

Westcorp is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, we welcome the opportunity to help accommodate and modify your work environment.

Westcorp employs over 200 people with decades of combined, extensive and successful experience. We provide our employees with a work environment that promotes professional and personal development.

Our approach to employee attraction and retention is straightforward: We want the best of the best. To attract the ‘best of class’ and the best new entrants to the real estate field, Westcorp provides:

• Competitive wages
• Comprehensive benefits package including a Health Spending Account
• Employee assistance program
• Career development plan
• Recognition programs
• Professional development learning
• An exceptional work environment
• A mentoring culture

Job tags

Salary

$70k - $80k per year