Manager of Clinic Services
Location
Aurora, ON | Canada
Job description
At Enhanced Care, we know the importance of primary care and family practice in everyone's health and wellness. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely.
Summary : Manager of Clinic Services is responsible for direct contribution of day to day tasks, supervision of on-site and virtual clinic service delivery.
Reports to : Sr Manager Operations, Managing Director
Locations : Aurora Yonge (14872 Yonge Street, Aurora ON L4G1N2)
Aurora East (25 William Graham Drive, Aurora ON L4G 3G3)
Responsibilities:
Administrative
- Directly manage daily operations and staff of clinic on-site and virtually
- Collaborate with management and leaders in the organizations
- Work closely with Project Management Office on project implementation, analytics and clinic efficiency
- Ensure compliance with Health and Safety procedures and practices
- Engage clinic staff, physicians, management, vendors and stakeholders to align with organizational priorities
- Establish, maintain, communicate and implement clinic and confidentiality policies
- Identify processes and methods to improve efficiency and service quality
- Continue to develop efficiency and productivity among all sites
- Manage and further develop utilization of electronic record and IT systems
- Assist and lead other relevant projects and duties
Human Resource
- Work with staff to establish smooth and productive operations at clinic sites
- Ensure effective staff recruitment, training and performance
- Maximize physician, specialist, pharmacy and other allied health service delivery
- Communicate and engage with physicians, providers, vendors and patients
Financials
- Work with accounting team to monitor operational efficiency and adhere to budgeted staff ratio and costs
- Identify and capture cost-saving opportunities in supplies and procurement process
- Coordinate with accounting to prompt and accurate account receivables
- Profit and loss responsibility for sites
- Provide management reports, insight and recommendations on a monthly basis
Clinic Enhancement
- Articulate operational challenges and develop effective strategies for continuous improvement
- Provide clinical guidance and support to ensure patient safety and privacy
- Ensure long-term operational and organizational sustainability at clinic sites
Qualifications:
- A minimum of 1 year management or team supervision experience - required
- Background in clinic operations – An Asset
- Excellent customer service and stakeholder engagement skills – An Asset
- Experience with EMR and primary health care setting – An Asset
- Valid driver’s license and access to reliable transportation – travel and driving required – to meet the needs of the business - Required
Job tags
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