Location
St Catharines, ON | Canada
Job description
Accenture Niagara is growing! Did you know that our Inside Sales Associates (Sales & Marketing) work on behalf of a top global social media company?
We're seeking motivated candidates who enjoy taking on new opportunities! You don't need to be a Social Media expert to apply. Accenture provides comprehensive training and industry expertise to help our employees become trusted marketing advisors!
This role is taking place onsite at our St. Catharines office.
What sets us apart from other employers?
- We offer a $20.43 per hour starting wage and a $1000 sign-on bonus!
- We offer full-time permanent positions with a comprehensive total rewards package!
- Accenture has also been ranked a Canada Top Employer for 13 consecutive years.
What can you expect from us?
Here are a few benefits you can expect when working with a rock star team at Accenture:
- Competitive hourly rate ($20.43 base to start)
- NOC Code: 62100 (Category B).
- A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, generous time off, and retirement plan.
- Sign-on bonus of $1000.
- Shift premium for hours worked after 9:00pm, 7 days a week.
- Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.
- Full-time positions scheduled between 35 and 44 hours per week.
- Flexibility to select your assigned schedule every month based on your performance.
- Annual salary increases based on performance.
- Recognition for individual contributions.
- Spacious workstations with updated technology platforms and equipment.
- Supportive environment for individual success and self-development through online courses.
- Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire.
- Extensive post-training coaching and support for up to 3 months.
- A sense of community! We pride ourselves on our inclusive, open, and engaging work environment.
- Opportunity to give back to the community supporting local causes and volunteer efforts.
What would your day-to-day look like?
You can work with purpose daily experiencing the following:
- Sense of achievement providing excellent customer service
- Fulfilling work satisfying customer expectations in a way that also complies with best practices
- Demonstrating empathy to customers concerns through multiple channels which may include email and telephony.
- Maintaining high customer satisfaction ratings and service level agreements.
Qualifications
Basic Qualifications
- 1 year of experience in customer service experience.
- Experience in working in a sales environment with sales targets or quotas.
- High School Diploma or equivalent.
Preferred Qualifications
- Experience using social media.
- Familiarity with online advertising products, digital experience a plus.
- Good to excellent computer skills with technical expertise.
Professional Skill Requirements
- Excellent listening, interpersonal, and customer service skills with a solutions mindset and passion for customer experience.
- Exceptional grammar, typing accuracy, and writing skills.
- Positive attitude with the ability to overcome sales rebuttals.
- Demonstrates the ability to work with minimal supervision, exercise good judgment, and maintain a dedication to continuous improvement.
- Flexible, quick learner, able to adapt to continuously evolving needs and identify areas for client improvement.
- Highly motivated with strong attention to detail and follow-through, eager to contribute to a collaborative team environment.
- Demonstrated teamwork and collaboration in a professional setting (military or civilian).
Job Types: Full-time, Permanent
Salary: From $20.43 per hour
Expected hours: 35 – 40 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Vision care
- Wellness program
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
Work Location: In person
Expected start date: 2024-03-20
Job tags
Salary
$20.43 per hour
