Customer Care Coordinator
Location
Guelph, ON | Canada
Job description
Love the Journey
As a 2023 Kincentric Best Employer , we approach the employee experience the same way we approach the customer experience. Buying a new home can be rewarding, challenging, and, ultimately, life changing. A new home is not just one of the largest purchases made in a lifetime; it becomes a defining part of the buyer. The employee experience is no different and our deep devotion to our people propels everything we do.
For us to deliver an unparalleled customer experience and drive the business with immense growth ahead, we require a unique mix of unbelievably rare people. We care first and foremost about talent and the unrelenting drive to defy the expectations set out ahead of us. To rise to the occasion, we consistently over-deliver, and live each day with a clear purpose of doing better than we did the day before.
Join the Fusion Team
We are searching for an exceptionally talented Customer Care Coordinator to join our growing team and help us deliver on our customer promise. Reporting to the Manager, Customer Care, you will work with both internal and external parties to provide efficient and effective solutions for customers. You have a passion and drive for ensuring customers have nothing but a top-notch experience once they move into their new home.
What You'll be Doing:
- Deliver exceptional customer service and support to our homeowners from the time of Pre-Delivery Inspection booking through to the end of their after-closing warranty period.
- Act as the primary point of contact for our homeowners, maintaining exceptional communication throughout the customer’s after-sales service journey to ensure all issues, concerns and deficiencies are documented, monitored and actioned.
- Create and manage customers’ expectations by providing education and guidance throughout the customer’s after-sales service journey.
- Schedule and coordinate all service with the customer, sub contractors and the Fusion Service team to ensure resolution in a timely manner.
- Respond to all customer inquiries regarding after sales service and home maintenance.
What You Bring to the Table:
- Minimum of 3 years of experience in a fast-paced environment with a reputation for exceeding customer expectations (Home Building/construction industry preferred).
- Outstanding customer focus and relentless drive to defy customer expectations.
- The ability to anticipate, execute, and take ownership while managing multiple projects and changing priorities.
- University Degree and/or College Diploma.
Why Join Fusion Homes?
- Award-winning company culture
- Numerous opportunities for growth and professional development
- Exciting social events and Employee Recognition Program
- Competitive salary and performance-based bonus system
- 4 weeks of vacation after just 1 year
- 100% employer paid benefits for you and your family members
- Company cell phone provided
- Discounts on Fusion Homes plus first access
Requirements:
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