Customer Service Representative

Location

Coquitlam, BC | Canada

Job description

About us:

AMPCO Manufacturers Inc. is a diversified Printing Company that has achieved excellence for over 50 years and is headquartered at our 63,000 square-foot facility in Coquitlam, British Columbia. A privately-owned and operated company, we make quality components such as durable labels, decals, nameplates, overlays, wide format digital graphics and membrane switches for companies worldwide.

AMPCO’s competitive advantage as a strategic sourcing partner is based upon our solid reputation and commitment to meeting outstanding quality standards (IATF 16949 certified), positioning ourselves as an extension of our client’s design, sourcing, engineering and logistics teams. We pride ourselves in providing superior customer service and evolving product lines as well as very high-quality products.

AMPCO’s strongest asset remains our talented, passionate workforce, with 100+ employees who are the power behind our company’s expertise and reliability. If you are looking for the opportunity to make a real impact, be part of an award-winning organization that continually strives to meet our partners’ expectations and enjoy internal advancement where you will grow personally and professionally, then we would love to hear from you!

Key responsibilities:

• Serve as the first point of contact for the Sales Department and assist the Customers, Account Executives and the Sales & Marketing Manager in ensuring the correct data is inputted and product is produced.
• Receives orders from Customers and Account Executives. Reviews orders for content. Once all information is obtained / complete, place orders into Syteline ERP.
• Troubleshoot and make suggestions and creative recommendations to assist in the process and systems development regarding order flow.
• Prepare and submit quotations to customers based on approval from the Account Executive or Sales & Marketing Manager.
• Communicate with production team on current status of customer requirements.
• Communicate directly with current customers on a regular basis current orders.
• Responsible for tracking orders to ensure that they have been shipped as per customer’s requirements and / or informs customers of delayed shipments.
• Solve customer complaints and problems that are routine in nature, and refer more complex concerns to the Account Executive.
• Notify the Quality Assurance department of complaints or deviations, and enter ‘Non-Conformances’ into the Syteline ERP as required.
• Assist in contacting customers regarding queries with invoices, and forward information to the Accounting department.
• Attend and participate in Sales/Production meetings as required.
• Follow a professional process with all customers.
• Perform other duties/special projects as assigned.
• Make sure orders submitted to the Production department are free from error and allow adequate time for on-time delivery of the finished product.
• The customer data is regularly reviewed and kept up to date.
• All activities of the department are performed on-time and in a satisfactory manner.
• Maintain a cooperative working relationship with other departments.
• Order flow and processes are continually improved.
• Customer specific requirements are clearly understood and communicated to the Production department so that products meet all customer requirements.
• Take all reasonable action to carry out the responsibilities of the position, while consistent with company polices and sound business judgement.

What you bring to Ampco:

• Strong customer service background, proven experience in a customer facing role.
• Strong communication skills both verbally and written.
• Good problem solving skills.
• Find ways to streamlines processes.
• Patience, with the ability to work calmly under pressure.
• Ability to work in a fast-paced environment and prioritize a busy workload.
• Highly organized and able to work with minimal supervision.
• Work well in a team and build strong working relationships with the departments your role interacts with.
• Be pro-active and solutions focused.
• Proficient in Microsoft Office Excel, Word and Outlook.
• Excellent work ethic, self–motivated and driven.

What Ampco offers:

• Competitive wages.
• Company events.
• On-site gym.
• Free on-site parking.
• Extended health care, Dental care, Life Insurance, Vision care.
• RRSP program.
• Employee family assistance program.

How to apply:

We are actively recruiting for this position, if you are interested in applying, we encourage you to do so soon! Please submit your cover letter and resume in one PDF of Word document.

 
All applications are treated in strict confidence. At Ampco Manufacturers Inc. we value the unique skills and experiences everyone brings to our organization. If you require accommodation during the recruitment and selection process, please let our HR Manager know at phone interview stage.

 

Please ensure when applying for this role you are legally eligible to live and work in Canada. Visa sponsorship or relocation costs will not be provided.

 

We thank all applicants for their interest in a career with us, however only those candidates who are selected for an interview will be contacted.

Vaccine requirements:

• This role requires the successful candidate to be fully vaccinated against COVID-19. 
• You will be required to provide proof of this prior to commencing employment.

Job Details

• Job Type: Full-time, Permanent.
• Schedule: 8-hour shift, Monday to Friday 8:00am-4:30pm.
• Pay Range: The typical hiring range for this position is from $24.00 - $26.45 hourly ; the base pay offered may vary depending on job-related knowledge, skills, experience, and internal equity.

AMPCO Manufacturers Inc. is a diversified Printing Company that has achieved excellence for over 50 years and is headquartered at our 63,000-square-foot facilities in Coquitlam, British Columbia. A privately-owned and operated company, we make quality components such as durable labels, decals, nameplates, overlays, wide-format digital graphics and membrane switches for companies worldwide.AMPCO’s competitive advantage as a strategic sourcing partner is based upon our solid reputation and commitment to meeting outstanding quality standards (IATF 16949 certified), positioning ourselves as an extension of our client’s design, sourcing, engineering and logistics teams. We pride ourselves in providing superior customer service and evolving product lines as well as very high-quality products.AMPCO’s strongest asset remains our talented, passionate workforce, with 100+ employees who are the power behind our company’s expertise and reliability. If you are looking for the opportunity to make a real impact, be part of an award-winning organization that continually strives to meet our partners’ expectations and enjoy internal advancement where you will grow personally and professionally, then we would love to hear from you!

Job tags

Salary