Location
Pickering, ON | Canada
Job description
We are currently seeking a highly motivated and detail-oriented Warranty Administrator for our client in the distribution industry. Our client specializes in the distribution of consumer electronic products throughout Canada & the United States.
you will be responsible for efficiently handling customer issues , addressing concerns, and facilitating the resolution of product-related issues from ordering replacement parts or sending the product for repair.
Work Hours: Monday to Friday, from 8:30 AM to 5:00 PM.
Location: Pickering (This position is exclusively on site.)
*Access to a car, as public transportation is not nearby.
If you're ready to take on a dynamic role with room for growth and make a significant impact in a company, we encourage you to continue reading and apply below:
Advantages
-Health benefits package
-Company-sponsored RRSP program.
-Advancement opportunities.
-Vacation time: 2 weeks to start, with the potential for increased vacation time based on tenure (3 weeks at 5 years, 4 weeks at 10 years).
-Parking is available.
-Mon-Fri 8:30am-5:00pm
Responsibilities
-Communicate effectively via phone and email, addressing customer questions and concerns about the products.
-Assess issues to determine whether they require repair or replacement parts and provide a solution.
-Follow up on the entire process, tracking issues from initiation to resolution and providing timely status updates.
-Organize return authorizations and determine warranty eligibility as well as ordering any necessary replacement parts
-Maintain detailed records and update customer files through regular communication.
-Utilize CRM databases, specifically SAP, for efficient record-keeping.
-Update Excel spreadsheets for tracking purposes and record keeping
-Develop product knowledge over time to enhance service delivery.
-Majority of communication will be through email with customers in the US and Canada.
-Demonstrate attention to detail, especially regarding serial numbers.
Qualifications
-2-3 years of experience in same role or relevant experience
-Proficiency in Microsoft Office, Outlook, and Excel.
-MUST be proficient with SAP
-Post-secondary education
-Strong attention to detail
-Ability to problem solve
-Must have Strong verbal and written communication skills
-Industry knowledge of Sound systems is considered an ASSET.
Summary
If you are interested in pursuing this Administrative Assistant role in the Scarborough area, please apply with both of the methods below:
(1) Apply directly to the posting
(2) Email your resume to Lexy at
[email protected] with the subject line "Warranty Administrator- Pickering"
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to
[email protected] to ensure their ability to fully participate in the interview process. show more
Job tags
Salary
