Foundever
Location
Edmundston, NB | Canada
Job description
Bilingual Regional Manager, Contractor Relations
Behind every roadside assistance service, a Bilingual Regional Manager (Coordinator) partners with our authorized service providers to ensure that our members receive efficient, reliable service when they call for help. You will manage an established region of contracted towing companies, encouraging them to exceed service standards, stay within budget, and use technology to increase efficiency. You will develop meaningful relationships with colleagues, clients and vendors. Your impressive coordinating skills will directly impact member satisfaction by improving the quality of service we provide.
What you will do in this position:
In this fast-paced and time sensitive role, you will facilitate, mediate and resolve conflicts while maintaining accurate documentation. You will negotiate contract agreements to keep increases within the cost of inflation. You will travel 10% of the time to visit and train our authorized service providers on new processes and technology. You will liaise between our Client Satisfaction, Roadside Assistance call centre and Finance teams to ensure our standards are met and that our processes continuously improve.
Qualifications:
What we provide:
Now part of Foundever , Assistance Services Group (ASG) is committed to building positive and lasting relationships with our clients' customers, associates, and citizens. For over 66 years, we have provided enterprise-wide services addressing needs across various industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it's car trouble in the middle of nowhere or a child's fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.
We believe in relationships, value, change and YOU.
Your future is calling - Join Our Team!
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for more than 750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting over 9 million customer conversations every day in 60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at and connect with us on Facebook, LinkedIn and Twitter.
EEO Statement
Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.
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