Moncton Coordinated Access Lead

Location

Moncton, NB | Canada

Job description

Are you a community-minded individual passionate about making a difference? If so, we should talk. The Human Development Council is seeking someone who thrives in dynamic, solution-focused environments to join our team as the Moncton Coordinated Access Lead.

In this role, you will play a pivotal role in coordinating access to a multitude of programs and services through a collective impact approach. You will help achieve greater community-level outcomes by working with a network of community and government staff, using data-informed strategies to address homelessness in Moncton.

If you are a systems thinker, creative problem solver, and natural leader with a strong commitment to community, we encourage you to apply and help us create positive change in Moncton.

BACKGROUND and POSITION SUMMARY

Coordinated Access is a way for communities to bring consistency to the process by which people experiencing or at risk of homelessness access housing and support. Core components of a strong Coordinated Access System include real-time data; and a streamlined service delivery approach with access points to service; a standardized workflow for triage and assessment; prioritization; and vacancy matching and referral.

This position will focus on the day-to-day leadership and community level implementation of Coordinated Access and work in partnership with decision makers and service providers to ensure the system is operating effectively and equitably for those experiencing homelessness in Moncton.

KEY RESPONSIBILITIES

Systems Coordination

• Develop a strong understanding of Coordinated Access and HIFIS (Homeless Individuals and Families Information System) implementation as strategies toward addressing chronic homelessness, and promote a greater understanding of these within the homeless serving sector and general public;
• Provide backbone support and facilitation of governance/stakeholder committees working to address homelessness in Moncton, and ensure strong communication between these various committees and organizations;
• Facilitate and/or participate as-needed in any other related community meetings, committees, and groups regarding housing and support services for people experiencing homelessness and/or significant barriers to stable housing;
• Serve as the main custodian of the Coordinated Access List in HIFIS, ensuring individuals are being added to HIFIS appropriately; that existing clients are being updated and experience of homelessness in community is accurately represented; and that program participants are being housed in the most equitable manner possible;
• Facilitate the Matching and Referral of housing resources to individuals experiencing homelessness on the Coordinated Access List;
• Identify gaps and challenges and employ a strategy of continuous improvement of the Coordinated Access System;
• Serve as part of a team of Coordinated Access Leads working across the province and leverage learnings and best practices in the direct implementation of Coordinated Access in Moncton.
• Foster strong relationships with key stakeholders in both the local community and provincial government.

Reporting Measures

• Become familiar with Reaching Home Minimum Requirements;
• Maintain documentation of policies and protocols governing Coordinated Access in Moncton, as well as a System Map, and Housing Resource Inventory;
• Have good understanding of HDC agreements with service providers in Moncton receiving Reaching Home funding;
• Maintain good understanding of information required in the Community Homelessness Report (CHR) and be able to provide input for the report annually.

Communication and knowledge mobilization

• Promote a data-driven culture throughout the community;
• Identify training needs for new and existing staff within the Coordinated Access System;
• Analyze available data to ensure the Coordinated Access System is effective, reflective of local needs, and equitable;
• Utilize data in storytelling to ensure that the insights from it are well received, retained, and acted upon;
• Identify systematic barriers at the community level, and with the Coordinated Access Team, develop data-backed projects aimed at improving specific areas of CA System and service users’ access to resources.

QUALIFICATIONS:

• Education
• Applicants must have successfully completed a bachelor’s degree or equivalent in an area such as social sciences, social work, public administration, conflict resolution, etc.
• Experience
• Ideally the candidate will have a minimum of 5 years’ experience in the nonprofit or government sector in a combination of frontline or management roles
• Any equivalent combination of education, training and experience, which would provide the required knowledge and skills, may be considered.

REQUIREMENTS:

• A desire to create systems-level change;
• Exceptional verbal and written communication skills;
• Excellent organizational and planning skills;
• Attention to detail and problem-solving skills;
• Strong relationship building skills and stakeholder engagement/consultation skills, including presentation, facilitation, mediation, and consensus building;
• Ability to interact with and interpret data;
• Proficiency in MS Office Suite, particularly Excel, Word and PowerPoint;
• Experience in system design and development, program delivery, program improvement, and operational management specific to the housing and homelessness sector would be considered an asset.
• Policy writing and development, as well as experience with creation of educational materials would also be considered assets.
• Eligible candidates will be bilingual in French and English.
• Must pass a Criminal Record Check and Vulnerable Sector Check
• Must possess a valid NB Drivers License and be willing to travel as needed.

Key Mindsets

Ending homelessness is essentially change management at the systems level, so success in this role requires having a big-picture outlook, along with the dedication and vision to stick with it even when it seems impossible. To this end, the Coordinated Access Lead should possess and promote the following mindsets:

• A bias toward action
• Growth mindset
• Failing forward
• Abundance over scarcity
• Mission driven

To apply either use the Apply now button or email your Cover Letter and Resume/CV directly to [email protected]

We thank all who apply; however, only those selected for an interview will be contacted.

Job tags

Salary