Location
Burlington, ON | Canada
Job description
Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact on Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and financial restraints to create a seamless, borderless and boundless world of opportunity for Canadians.
If you find yourself at the intersection of being mission-driven, growth-minded and approachable, we’re looking for you.
The Role
Reporting to the Area Manager, you will serve as the ultimate subject matter expert on shipping related information. You are the voice and ear for clients, with the prime objective of achieving sustainable growth for the locations across your area. You play a key role in protecting the bottom line by owning the hiring, staffing, development and retention of talent in the branches in your purview. You will also work closely with your Branch Leads and collaborate with Fleet, Warehouse, Fulfillment, and Member Experience to provide the support, training and optimizations needed to align your area with Chit Chats’ vision and goals.
Responsibilities
- Lead and execute any top-down company directives or changes that impact your assigned area with the help of key stakeholders.
- Ensure optimal team health and performance by routinely visiting the locations in your assigned area.
- Conducts regular employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals
- Work closely with your Area Manager to maintain high employee engagement, retention, performance, and address staff-related concerns.
- Provide training, coaching, feedback and recognition in real-time, through monthly 1:1’s, quality assurance reviews and quarterly performance reviews.
- Enforce compliance of maintenance, upkeep, cleanliness, appearance and safety of all facilities in your region. Ensure all branches comply with health and safety standards, labor laws and all company policies.
- Expenses/budget: Accountable for your area’s expenses, following protocol and headcount. Oversee the inventory and sales of business supplies and shipping supplies, returns.
- Accountable for ensuring the timely resolution of any client concerns/tickets involving a location assigned to your area.
- Cascade up/down communication: Complete daily check-in updates. Maintain open communication lines between leadership, branch leads and teams to ensure alignment and timely delivery of goals, projects and reports.
- Generate and compile monthly reports such as scheduling, investigation and escalation logs, shipment turnarounds for your region.
- Escalate issues or concerns to the Area Manager as appropriate
- Verify employee attendance in ZOHO daily
- Perform quality audits and work with your Area Manager to implement 5S improvements
- Assist in maintaining the security of the facility.
- Responsible for scheduling vacations and time off per policy with the least amount of disruption to the network to meet customer needs.
- Some travel within Canada is required, regular travel within the region is required
- Possesses and consistently displays all Chit Chats values and leads by example
- A positive role model and representative of the Chit Chats Brand
- Demonstrates ability to build professional rapport, effectively leads a team and positively influences diverse groups
- Excel in a fast paced environment and demonstrate effective time management
- Proven ability to problem solve. Independent thinker who can plan for and respond quickly to unforeseen circumstances
- Proficient in standard business office software and able to compile and review reports to see trends and make recommendations.
- Able to manage the implementation of strategies from leadership, measure impact and recommend improvements to achieve collective objectives
- Excellent customer management, oral and written communication skills
- Class 1 safety shoes required (green triangle patch).
- This is a full-time, permanent position with the requirement of working weekends when necessary.
- Must have the ability/capacity to hire, coach and develop, maximize staff productivity and monitor performance management to include disciplinary actions up to and including termination
Education and Experience
- College or Bachelor’s degree in Business Administration and/or Transportation, Logistics, Supply Chain Management or a related field preferred but not required
- Minimum 3-5 years industry experience with at least 1 year in a management role
- At least 1 year in an administrative or related role
Additional Details -
We thank you for your application, but only those candidates selected for an interview will be contacted.
Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.
As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.
Job tags
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