Location
Ottawa, ON | Canada
Job description
Description
About us
Oomple is the leading global marketplace empowering the next generation of on-demand professionals connecting them directly to companies looking for an agile workforce. While providing professionals with the tools and community they require to thrive.
Our platform is changing the way companies find, match and manage skilled professionals — giving more visibility and transparency to the contingent workforce.
Job Overview:
We are seeking a dedicated and customer-focused Service Desk Analyst who will join our Oomple Network of On-Demand professionals.
In this pivotal role, you will be the first point of contact for our clients, addressing technical issues, providing timely support, and ensuring a seamless user experience.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science or equivalent.
- 3+ years of experience as a Service Desk Analyst, Help Desk Technician, or similar role.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- Experience with help desk software, databases, and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
Responsibilities
- Provide first-level contact and convey resolutions to user issues, ensuring effective communication and customer service.
- Properly escalate unresolved queries to the next level of support.
- Track, route, and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Walk customers through the problem-solving process, following up with clients to ensure issues are resolved.
- Gather feedback from customers to improve training methods.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Follow up with customers to ensure the issue has been resolved.
- Develop help sheets and FAQ lists for end users.
If you're passionate about delivering high-quality IT support and thrive in a fast-paced, collaborative environment, we'd love to hear from you. Please apply directly on Oomple so our customers can review your application and contact you directly!
Job tags
Salary
