Accommodations Consultant / Accommodations Officer
Location
Waterloo, ON | Canada
Job description
Company Overview:
Accommod8u is a market-leading brand of architecturally striking Waterloo rental apartments for students and young professionals, showcasing a whole new standard in rental living. We specialize in providing a friendly, safe, and convenient apartment rental environment in buildings designed and built by our sister companies. Our contemporary buildings offer glorious interiors and exteriors, fashionable furnishings and are thoughtfully located where the action is to provide accommodations to the renowned tech and university sectors in Waterloo. The design team includes LEED® accredited professionals that work closely with the project team through all stages of the design and construction. Accommod8u offers industry-leading professional services that enable residents of Waterloo to select different suite types and environments that not only meet but exceed their expectations. Be proud of where you live.
Position Overview:
Accommodations Consultants are the first point of contact for potential tenants and the face of the company to current tenants. They provide prospective tenants with housing options, answering questions, and close the deal by providing and collecting lease agreements while promoting the company's values. Ongoing professional relationships are maintained with current building occupants, helping navigate any questions they have while visiting the leasing office(s).
Primary Responsibilities:
- Perform lead-generation and obtain new prospective tenants via networking and social media
- Greet prospective Tenants: answer questions and educate on leasing process, facilitate signing completions of required leasing documentation in a timely fashion
- Ensure all potential tenants leave the office with thorough knowledge of property benefits and rental availability if they are unable to sign the lease at that time
- Act as secondary reception: working front desk and answer incoming communications and directing to the correct department or contact
- Consistently conduct market research, work with management on developing sales strategies and marketing campaigns
- Conduct property tour and unit inspections, show rental units to potential tenants
- Follow up with all inquiries through phone calls, emails, and case management through CRM
- Attend promotional and sponsorship events
- Actively work on collection calls and suite visits
- Ensure required KPIs are consistently being achieved
- Other duties as required
Requirements:
- Secondary School Graduation diploma or 3 years work related experience (post-secondary education considered an asset)
- Previous experience in a sales and or customer service role (student housing and rental industry preferred)
- Technical proficiency in Office Suite (Outlook, Word, Excel) required
- Technical proficiency in using a CRM considered an asset
- Social Media experience considered a strong asset
- Excellent written and oral communication, organization skills
- Ability to multitask, be detail oriented, and possess good problem-solving skills in a busy environment
- Portray a positive attitude towards all office visitors
- Able to work within a flexible schedule and overtime during peak periods
- Ability to work independently in a team-environment with team-based goals
- Previous student housing and rental industry preferred
- Be physically able to lead tours on-site with visitors
Benefits:
- Commission on top of base pay
- Comprehensive Health and Dental plan
- RRSP Matching
- Continuous Learning Program
- Career advancement opportunities
- Employee Assistance Program
- Paid Christmas break
Job tags
Salary
