Location
St Catharines, ON | Canada
Job description
- Project Description: • Proactively outreach (outbound calls) to decision-makers over the phone and via email to increase the ROI for their advertisements by optimizing their ad performance and increasing their investments. The assigned book of business will be on a quarterly basis which requires multiple conversations with each advertiser assigned. • Proactively fill calendar with scheduled calls for the entire quarter through outreaching by introduction to the program if not already engaged. • Improve client's experience by driving optimal and appropriate product adoption. When applicable, manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue. • When within scope and area of knowledge, provide pre- and post-sales assistance for all applicable products. • Become an expert on all Social Media Advertising solutions. • Ability to identify trends and solve problems. • Providing vital product insights feedback, from their own experience using Social Media Products and sharing the feedback from the Social Media Advertisers. • Champion and produce success stories for advertisers who have had success in growing their business by using the Social Media products. • Use a variety of tools to be able to properly communicate and drive advertiser businesses to success. Basic Qualifications • 1 year of experience in customer service experience • Experience in working in a sales environment with sales targets or quotas • High School Diploma or equivalent • Good to excellent computer skills with technical expertise Preferred Qualifications • Technical experience, digital experience a plus • Experience using social media • Familiarity with online advertising products Professional Skill Requirements • Excellent listening and interpersonal skills • Professional customer service skills with a strong phone presence solutions mindset, helping nature, passion for the customer and customer experience • Exceptional grammar and typing accuracy skills • Superior writing skills • Good to excellent computer skills • Go getter attitude, ability to overcome sales rebuttals • Ability to work independently and exercise good judgment • Dedication to continuous improvement and customer service excellence • Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform • Ability to work creatively and analytically in a problem-solving environment • Identify areas where clients can improve how they use our solutions • Self-driven with attention to detail and follow through • Eagerness to contribute in a team-oriented environment • Demonstrated teamwork and collaboration in a professional setting; either military or civilian What can you expect? • Free onsite parking • Spacious workstations with updated technology platforms and equipment • Supportive environment to assist with individual success • Complimentary coffee, tea, and hot chocolate bar • A sense of community! We pride ourselves on our inclusive, open, and engaging work environment.
Requirements:
Job tags
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