Steakhouse General Manager
Location
London, ON | Canada
Job description
Job title: General Manager
Location: Papi’s Steakhouse
Terms: Permanent, full-time
Any special requirements: evening, weekend and holiday work required.
About us: We are a part of Ontario and Canada’s largest entertainment complex where excitement and culture meet. Located in a long-time landmark (a million square feet!) our goal is to provide world-class experiences and revolutionize the way people shop, dine, work, stay and play! We have something for everyone to enjoy and new adventures to discover with each visit.
About the role: Reporting to the ownership team, the general manager will lead and oversee the operations of our new steakhouse. As the general manager, you will be responsible for ensuring the smooth functioning of the restaurant while delivering exceptional service and creating memorable dining experiences for our guests. Your extensive food and beverage knowledge will be essential in maintaining the highest standards of quality and customer satisfaction. Your passion for educating and training your team will help cultivate a knowledgeable and attentive team, while your excellent interpersonal skills will ensure positive interactions with both the employees and guests.
Responsibilities:
1. Leadership and Operations Management:
- Provide strong leadership and direction to the restaurant team, fostering a positive and collaborative work environment.
- Oversee day-to-day operations, ensuring efficiency, consistency, and adherence to established standards.
- Monitor and maintain high levels of food quality, service, cleanliness, and customer satisfaction.
- Contribute to the development and implementation of policies and procedures to optimize operational performance.
2. Food and Beverage Expertise:
- Possess extensive food and beverage knowledge, particularly with a focus on wine, to guide and advise guests on menu selections.
- Train and educate staff on menu offerings, food, and wine pairings, and overall product knowledge to enhance the dining experience.
- Continuously monitor and evaluate items, making recommendations for improvements or adjustments as necessary.
- Ensure proper inventory management, including ordering and managing par levels, to optimize availability and minimize waste.
3. Team development and training:
- Train and develop a skilled and knowledgeable team, fostering a culture of continuous learning and growth.
- Conduct regular training sessions to enhance the teams’ skills in areas such as customer service, wine knowledge, and tableside service.
- Manage in the moment, by providing ongoing coaching and feedback to team members, recognizing, and rewarding outstanding performance.
- Foster a sense of camaraderie and teamwork, creating and promoting a positive work environment.
4. Guest relations and experience:
- Greet and interact with guests in a warm and professional manner, ensuring a welcoming and memorable experience.
- Oversee the seating process, ensuring efficient and effective management if guest flow and reservation system.
- Ability to perform tableside services, engaging with guests to create a personalized and enjoyable dining experience.
- Respond promptly and effectively to guest feedback, addressing any concerns or issues with the utmost professionalism and empathy.
5. Vendor and community relations:
- Build and maintain relationships with vendors, ensuring timely and reliable delivery of high-quality ingredients and supplies.
- Collaborate with community partners and stakeholders to develop and implement marketing initiatives, promotions, and special events.
- Establish connections with leaders from other departments on the property to foster cross-functional collaboration and synergy.
Qualifications and Skills:
- Previous experience in a similar leadership role within the food and beverage industry, preferably in upscale dining establishments.
- Extensive knowledge of food and beverage operations, with a particular focus on wine and wine service.
- Strong leadership and management skills, with the ability to motivate and inspire a team to achieve exceptional results.
- Excellent communication and interpersonal skills, with the ability to interact effectively with both staff and guests.
- Demonstrated ability to educate and train a team, fostering a culture of continuous growth and development.
- Proven track record in delivering exceptional customer service and creating memorable guest experiences.
- Familiarity with reservation, point-of-sale, and inventory systems, as well as other relevant restaurant technology.
- Strong organizational and problem-solving abilities, with the capacity to handle multiple tasks simultaneously.
- Flexibility to work evenings, weekends and holidays as required.
- Smart Serve certification and record check required.
Requirements:
Job tags
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