Compugen Inc.
Location
Richmond Hill, ON | Canada
Job description
Description
About CompugenCompugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities.
Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences. If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you.
Join us and help us make a difference. Job Purpose Reporting to the Manager, the purpose of the Deskside Support Technician is to troubleshoot, repair, install, and upgrade Computer desktops, workstations, network devices, printers, peripherals as well as associated operating systems, and application software at the desktop level. Responsibilities Deliver an exceptional customer experience while maintaining contractual service levels
Function as a team leader on project assignments, as required
Utilize your experience, and knowledge for customer documentation development
Perform hardware warranty, and non-warranty repairs of desktops, notebooks, servers and printers
Perform imaging, and re-imaging of workstation operating systems and applications
Provide end-user support, and assistance on various operating systems and applications
Execute complex moves, adds and changes of computer equipment
Complete complex hardware and/or software upgrades to existing equipment
Perform network connections for desktops and printers
Support, and service customers with POS, Switches, Routers and Wi-FiMaintain major vendor certifications (HP, Dell, Lenovo, Lexmark, Xerox, etc.) as well as Comptia A+ certifications
Participate in after hours on-call rotation
Other duties as required Qualifications Must have a valid driver’s license, vehicle, and insurance.A+ Certification is required.Experience with Tier 1 vendors (HP, Dell, Lenovo, Lexmark, Xerox, etc.)Experience with desktops, laptops, mobile devices, Servers, Switches, Routers and Wi-FiExperience with current Operating Systems Windows 10/11 iOS, AndroidExperience with Active Directory and IntuneSQL Query basic understanding Knowledge of encryption - (MBAM) and its importance
Experience with PowerShell Asset Tagging Experience Server Upgrades - RDPOffice 365 KnowledgeServiceNow ticketing ToolEnterprise Wide Printer ManagementMeeting Room Technology and Troubleshooting (TEAMS) and or others. Patch Management ExperienceExperience with Laptop hardware eg.
RAM Upgrade, cracked screen replacement, internal battery replacement, keyboard replacement. Setting up Workstations - Laptops and MonitorsPackaging Experience is an Asset (Admin Studio)RSA / FORITNET VPN ExperienceStrong English written, and verbal communication skills
Ability to take direction, and follow practices and procedures, consistently and accurately
Ability to work independently as well as in a team environment. Working Conditions Standard work hours are Monday to Friday, 8:00am to 5:00pmMust be able to lift a minimum of 40 lbs independently
Availability to work days between Markham and Scarborough offices (rotating)Frequently assigned to new tasks to adjust to changing priorities Equity StatementConsistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized.
Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs. #ITR#LI-PP1#ServiceNow#okta#fortinet#mulesoft
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