Ontario Soccer Association
Location
North Census Division, SK | Canada
Job description
Reporting Line: Managing Director (direct)
Term: Permanent, Full-Time
Location: Mississauga, ON
Contract Term: ASAP
Compensation: $46,000 - $50,000 + group benefits + cell phone allowance + growth opp
Work Conditions: Weekdays with some evenings, weekends & special events
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Position Overview:
The North Mississauga Soccer Club (NMSC) is a National Youth Licensed Club in Canada, dedicated to the development of well-rounded, successful soccer players at the recreational, competitive, and high-performance levels.
The NMSC is seeking a highly motivated Member Services Coordinator to support our members and help deliver outstanding member service. The successful candidate will be a skilled and organized administrative professional with a strong commitment to member service and the ability to work
independently.
This role will serve members from both brands: North Mississauga Soccer Club and LFC IA Mississauga.
Key Responsibilities - Member Services:
● Serve as the main point of contact for members, responding to inquiries via in-person, email, telephone, Facebook/Instagram DM, and Twitter
● Provide mentorship, training, support and supervision to Interns and Summer students
● Direct inquiries to the appropriate staff members
● Regularly update the Club’s websites and social media channels with information about Club events and programs
● Manage the annual social media calendar
● Process payments and handle all refund requests in accordance with Club policy
● Act as a primary contact for Team Manager support in regards to Team fees and budgets
● Oversee and support the operations of the Churchill Meadows office
● Monitor and enforce member payments, including installment plans and accounts receivable
● Assist with member registration using the Club’s registration systems
● Help set up program registration and team management tools
● Complete and submit CTMS applications (AHEG, ATF, ITC) Ryan
● Conduct, process, and analyze surveys
● Assist Club staff with setting up and tearing down equipment for major events as needed
● Reconcile monthly credit card statements
● Collaborate with Club management to develop and distribute member newsletters or updates.
Key Responsibilities - Office Manager:
● Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time
● Manage general upkeep, and book maintenance as required with our two office locations
○ HVAC, Phone Service, Internet Service, Cleaning Service, etc.
● Oversee alarm codes, key assignments
● Manage correspondence, complaints and queries from members.
● Perform review and analysis of special projects and keep the management informed
● Oversee daily administrative operations of the club, including managing office supplies,
maintaining equipment, and ensuring all administrative tasks are completed efficiently.
● Coordinate and schedule club meetings, sending out reminders, agendas and meeting notes
● Provide additional administrative support as needed
Programs Under Management including but not limited to:
● All NMSC and LFC IA Mississauga programs are supported by this role.
Qualifications:
● Pursuing or hold a Bachelor's degree in sports management, business or administration, recreation, education, or a related field, an asset.
● Strong written and verbal communication skills, with the ability to convey information effectively to diverse stakeholders
● Ability to work alone and as part of a team
● Strong planning, time management, and organization skills with the ability to prioritize effectively
● A comprehensive understanding of the Ontario Soccer, OPDL, and League1 is an asset
● First Aid & CPR Certification an asset
● Expertise working in a Soccer Club environment
Job tags
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