Location
Vancouver, BC | Canada
Job description
Who we are:
We are a bunch of people who really care about agriculture, food and the challenges facing farming. We want to help farmers with data driven decision making to help nature feed a growing population. Join our team of expert engineers, agronomists, entomologists, crop researchers, and data scientists who are continually conducting research to help drive innovation in agriculture.
Semios is a market leader in leveraging the internet-of-things (IoT) and big data to improve the sustainability and profitability of specialty crops. With 500 million data points being reported by our sensors every day, we leverage our big data analytics, such as in-depth pest and disease modeling, to empower tree fruit and tree nut growers with decision-making tools to minimize resources and risks.
Our innovative work has received several industry awards:
- AgTech Breakthrough Awards Program (2023) - Selected as winner of the “Overall Smart Irrigation Company Of The Year” award.
- Sustainability Changemaker by SDTC (2022) - Named as one of the companies which recognize homegrown innovation in sustainable technologies in Canada.
- AgTech Breakthrough Awards Program (2021) – Selected as winner of the "Pest Management Solutions of the Year" award.
- Google Accelerator (2020) – Selected as 1 of 9 companies for the inaugural Google for Startups Accelerator Canada cohort, who are all using technology to solve complex challenges.
- Global CleanTech Top 100 (2020) – Identified as one of the companies best positioned to solve tomorrow’s clean technology challenges.
One of our partners produced this short video which shows what we do and our positive environmental impact.
We know our journey is only achievable by having a great team who shares ideas, tries new things and learns as we go.
Who you are:
Motivated by meaningful work, you are looking for more than just a job; you want to work for a dynamic company that finds solutions to real-life problems, such as helping the world reduce the use of pesticides and helping nature feed a growing population. Your ideal work environment includes a collaborative team spirit with the opportunity to learn and grow as you take the initiative to try new things.
In this role you will be the central owner of quality in products in terms of improving field lifespan, field service processes, optimizing refurbishment, enhancing customer experience and establishment of RMA processes. As a Quality Specialist you will be also responsible for driving improvements in the quality, and serviceability of Semios products through their full lifecycle. Your responsibility will involve developing Semios quality process and KPI’s to optimize products’ field service performance and minimizing returns. It involves working with product development, engineering, data science, and field service teams to reduce returns and improve overall quality.
This role is not a typical corporate quality job consisting of standard audits and form filling and instead requires agility with immediate impact in a dynamic environment with cross functional work. You have the ability to work with and influence various teams including operation, product development, R&D and service teams where each plays a key role in overall quality of Semios product.
What you will do (but not limited to):
- Establish and enhance customer products RMA process both externally and internally;
- Develop quality monitoring systems measuring relevant KPIs such as return rates and guiding the organization towards quality excellence
- Establish cadence to review statistical trend, failure analysis on customer RMA, field failures on Semios products; Drive/lead Root Cause and Correct Action (RCCA), Failure Analysis (FA) processes
- Own and improve field performance monitoring processes ensuring full compliance
- Chair quality meetings with cross functional teams (product, engineering, field service, operation) to drive continuous improvement of existing processes and actions to reduce returns by understanding and improving key quality drivers, such as improve design and/or optimize diagnosis processes
- Actively monitor field quality and provide resolution actions based on potential root causes when new trends/spikes are observed
- Closely work with quality test team in the full lifecycle of product from manufacturing to field use and refurbishment to drive quality objectives
- Preparing and/or reviewing technical presentations and reports for communication of production status or metrics
Requirements
We want you to succeed, so you will need:
- Degree in Mechanical, Electrical, Industrial Engineering or similar, with strong professional experience
- 3-5 years of experience in Quality, in technology industries and drive technical conversations in quality root cause analysis and process improvements
- Self-starter, fast learner; capable of working independently and building strong cross functional relationships with diverse teams
- Strong communication and interpersonal skill: ability to convey thoughts and ideas clearly, effectively to cross functional team including non-technical audiences
- Solid experience and skilled in data analysis to identify trend, issues, and opportunities for improvement
- Strong project management, problem solving and data-driven decision making abilities
- Ability to develop a thorough and detailed documented paper trail of processes to guide the organization in quality improvements
- Ability to travel to the US up to 10%
Nice to have:
- Interest and/or experience related to agriculture related products
- Experience with database platforms such as Periscope, Tableau or equivalent to interpret test data
Salary range: $72,000 to $85,000 per year
Please note that the base pay offered may vary based on factors including but not limited to knowledge, skills and experience, as well as business and organizational needs.
Benefits
Why this is the opportunity for you:
- Sleep better knowing you're making the world a better place through more sustainable food production
- Opportunity to contribute and make an impact by working on meaningful projects
- Work with a team that values fun, laughter, and each other in a collaborative and casual work environment
- Flexible, hybrid working arrangements and strong work-life balance culture
- Multiple office locations, convenient via transit and bike paths
- Extended medical plan with a Health Spending Account with premiums paid by the company
- Group RRSP, which includes a 3% company paid match after one year of employment
At Semios, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. We believe that different perspectives and backgrounds are what make a company flourish and we welcome everyone.
Job tags
Salary
$72k - $85k per year
