INTERNATIONAL SYSTEMS ADMINISTRATOR
Location
Barrie, ON | Canada
Job description
International Systems Administrator
( Job Number: 45-24)
The position has multiple vacancies
Department: International Education and Development
Campus: Barrie
Classification: Support Staff
Posting Date: February 26, 2024
Salary Range: $32.42 (start rate) - $37.57 (4 year rate)
Hours Per Week: 37.5 hours per week
Status: Full Time
Reporting to the Manager, Digital Strategy and Recruitment, the International Systems Administrator is pivotal in overseeing and administrating the International Centre's specialized systems utilized for enrollment, recruitment, and international student management. As the primary technical point of contact, the role involves managing Salesforce-based CRMs, agent training systems, and related platforms. Daily tasks encompass research, documentation, training execution, system setup, data analysis, and resolving system issues to ensure project deadlines are met. Specific duties include, but are not limited to:
- Ensures ongoing data integrity by maintaining systems effectively
- Establishes and conducts test routines for required modifications, interfaces, conversions, and reports, followed by thorough analysis, and troubleshooting for issue resolution
- Regularly performs database de-duping and cleanup procedures, collaborating with IT to ensure data quality and integrity
- Works closely with IT for stable system operations and efficient support
- Develops and updates procedural documentation for systems following operational changes
- Acts as the subject matter expert, liaising with other departments e.g. IT, MCR, etc.) and team members within International, emphasizing consistency and integration across systems
- Collaborates with IT to onboard and train new users or update existing users on new system features, including the creation and updating of training materials
- Research, assess needs, and identify requirements for systems supporting the pre-application international student journey, application processes, learning management systems for education partners, and compliance platforms
- Develop, build, test, optimize, and evaluate campaigns and functionalities within CRM, LMS, and other relevant systems that facilitate departmental goals, lead generation, and student application processes
- Customize and build forms within CRMs to capture comprehensive information on potential students (leads), including event RSVPs, student interests, backgrounds, and compliance-related data for education partners
- Design and implement demographic and behavioral scoring models within systems to quantify visitor interests or engagement with Georgian College
- Collaborate with cross-functional teams to identify departmental needs for various systems, including CRM, LMS, and compliance platforms
- Serve as a Subject Matter Expert (SME) in CRMs, LMS, and related systems, providing functional guidance to users within the International team in their daily operations
- Design and deliver comprehensive training programs for effective system utilization
- Conduct thorough system analysis to gather data insights, identifying trends, and assessing system performance to support informed decision-making for international management
- Generate comprehensive reports outlining system functionalities, user engagement, and performance metrics to aid in International enrolment strategic planning and enhancements
- Act as a primary liaison for various system vendors, troubleshooting challenges, understanding upgrades, and enhancements across different platforms including CRMs, learning management systems, and related tools
- Effectively communicate Georgian College International’s requirements, concerns, and performance expectations to respective vendors, ensuring alignment with the needs across multiple systems
- Undertake ad-hoc tasks as needed to support the International department’s objectives and ensure smooth system operations and efficiency across diverse functions
QUALIFICATIONS: - Successfully completed a three-year postsecondary diploma/degree in Business Administration, Marketing, Education Technology, Information Technology, Computer Science or a relevant field
- A minimum of three years’ experience in a relevant field
- Strong analytical skills to determine issues and identify how information can be obtained
- Excellent communication skills (both listening and verbal) to clearly understand user requirements and articulate that information clearly to IT developers
- Effective time management skills to juggle the demands of working on multiple assignments/tasks at same time and to properly allocate time required for task
Georgian College supports diversity, equity and a workplace free from harassment and discrimination and is committed to an inclusive, barrier-free environment. We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to persons of Indigenous ancestry, racialized persons, persons with disabilities, women and members of the 2SLGBTQ+ community. If you are contacted to participate in the interview, please advise the coordinator of any accommodations needed with respect to any materials or processes used to ensure you have access to a fair and equitable process.
Alternate formats will be provided upon request throughout the recruitment and selection process.
Georgian College has introduced FLEX Work for some positions. This position is currently eligible for Hybrid Work. FLEX Work agreements will be determined between the employee and manager when employment commences and may change in accordance with the FLEX Work guidelines. All employees are required to permanently reside in the province of Ontario.
To be considered for this position, please visit our website at and apply by navigating to About Us and then to Career Opportunities.
Applications for this position must be received by 11:59 p.m. on March 3, 2024. While we thank all applicants, only those contacted for an interview will be acknowledged.
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