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Location

Richmond Hill, ON | Canada

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Job description

Mechanical Product Support – Amico Clinical Solutions
Richmond Hill, ON

Position Summary:
Technical support specialists are responsible for helping customers resolve technical issues they encounter with products or services.

Job-specific Duties and Responsibilities:

• Flexibility to travel to provide technical support services to customers.
• Assist customers with inquiries via phone and emails.
• Provide guidance on claims within warranty.
• Troubleshooting and repairing parts from RGA returns.
• Collaborate with engineers to troubleshoot products for improvement.
• Escalate complex issues to Technical Support Manager and Engineers.
• Maintain accurate and precise documentation.
• Create Service & RGA documents/reports.
• Respond to service calls in a timely manner as per internal SOPs.
• Comply with internal Standard Operating Procedures.
• Comply with Health & Safety policies.
• Other tasks as delegated by the Technical Support Manager.

Required Skills and Qualifications:

• The candidate must have excellent skills in:
  • Organization
  • Time-management
  • Communication (written & verbal)
  • Computer
  • Attention to detail
  • Multi-tasking
  • Problem-solving
  • Critical thinking
  • Patience

Education and Experience:

• Post-secondary education in Electronics Technology, Technical Service, or equivalent.
• Previous Medical Device industry experience is an asset.
• 2-3 years of customer support experience.
• 3-4 years of technical support experience.

For more information, please visit us at

*Only selected candidates will be contacted.

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Job tags

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Salary