Resident Services Manager, Full-Time
Location
Kelowna, BC | Canada
Job description
Full-Time, Permanent (40 hrs) | Benefited Position | Salary: $60,000 - $80,000
Are you a managerial professional who is ready for a once-in-a-lifetime opportunity – to work with an award-winning team on opening the newest and most exclusive independent-living residence in BC?
PARC Retirement Living is an award-winning developer and operator of independent senior-living communities. We are seeking a Resident Services Manager for Cristalina PARC , our new community in Kelowna which will open its doors in spring-summer 2024.
Welcome to Cristalina PARC
PARC communities are inspiring spaces, where our residents come, not just to live – but to live comfortably, and engage with a vibrant community of like-minded people. Now, we’re bringing our unique offering to Kelowna: in the heart of the vibrant Pandosy Village, Cristalina PARC is starting to blossom. Just a few blocks from Lake Okanagan, the residence is set to open in 2024, with 133 gorgeously appointed suites. This modern, sustainably designed nine-story building is purpose-made for independent living, with vitality and social connection built right in. Residents can enjoy fine dining, lounge area, fitness activities, arts, culture, and gardening – or just sit back and take in beautiful views of the lake with a glass of fine wine.
As Resident Services Manager, you’re a familiar face to our residents and their families, and you have a huge impact on their experience in our community. This means:
- Under the direction of the General Manager, you oversee all resident services, along with the administration and reception team. You oversee Active Living programs and sales tasks as needed.
- You organize move-ins, move-outs, residence tours and orientations. You always have an ear out for resident feedback and enjoy sharing this with our teams.
- You will manage resident relationships and accounts, with an emphasis on financial statement creation and other accounting administration.
The perks of joining PARC
- Meaningful work. How many hospitality jobs can say that? At PARC, you’ll be making a positive difference in seniors’ lives, each and every day.
- Refreshments while you work. PARC’s chef-prepared cuisine rivals the best in BC, and we offer subsidized daily meals and beverages to employees.
- A supportive, diverse team and training opportunities. We believe in giving our people opportunities to advance wherever we can.
- High-value benefits. We offer Extended Health, Dental, Life, AD&D and Disability Insurance, plus an Employee Assistance Program (EAP), to help protect your health, family and way of life. Plus: birthdays off with pay, parental top-ups and much more!
It takes a special kind of person to work here – does this sound like you?
- You’re a superb communicator. You’re comfortable handling difficult conversations and aim to build trust with every interaction.
- You have a degree in business or a related field, paired with Front Office Management or Accommodation experience in the retirement living or hospitality industry.
- You have experience managing, training and motivating a team. You enjoy building a positive work environment for your team and the departments you work with.
- You’re highly proficient in Microsoft Word, Excel, Outlook and PowerPoint. You’ve used these tools for reporting, data analytics, communications, calendar management and more. Experience working in Yardi or Sherpa is an asset too.
- You have experience in office set-up and record management, including preparation of invoices, basic accounting and cash management. Your strong eye for detail helps you catch mistakes and errors quickly.
- You have a knack for staying organized and managing your time. Even in a fast-paced and changing environment, you manage to keep to priorities and meet deadlines.
- You deeply understand and respect the needs of seniors, their families and the professionals engaged in their care.
At PARC Retirement Living we understand the importance of immunization to protect our residents, team members and visitors from COVID-19. As such, a prerequisite of employment is that all new hires are fully vaccinated as approved by Health Canada. We also require a Criminal Record Check, and a TB test within the first month of employment.
Job tags
Salary
$60k - $80k per year
