Positive Employment
Location
Waterloo, ON | Canada
Job description
Positive Employment is currently recruiting for a Income Officer for our client a government organisation based in Waterloo.
The successful candidate will provide an excellent customer focused income collection service for all residents by effective management of the Income Management Policy and processes.
This is a 3 month starting contract with the possibility for extensions, and hybrid working available.
Duties and Responsibilities but not limited to:
Records details of all communications with residents in the housing management system.
Prepare all paperwork for service of notices, possession proceedings and evictions.
Work with the Welfare Benefits Officer to identify residents requiring assistance and refer appropriately.
Collection of all former tenant arrears and recharges.
Establish and maintain contact with Housing Benefit, Local Authorities and the DWP.
Achievement of KPl’s with respect to Income Management.
Hold monthly rent surgeries at housing schemes and liaise regularly with the Service Officers and the Housing Officers.
Keep up to date on welfare benefits and legislative changes, particularly relating to housing.
Keep up to date with best practice on arrears prevention, working with the income team to implements new ideas and service improvements.
Personal Requirements:
Good understanding of social housing issues.
Sound knowledge of best practice in management of income recovery; experienced in representing housing providers at court hearings and evictions.
Excellent knowledge of welfare benefits including Universal Credit and Housing Benefit.
Excellent understanding of the legal framework for housing and pre-action protocols.
Effective negotiating skills.
Ability to deal with residents sensitively but firmly.
Experience of using housing management systems and MS packages.
Experience of using Allpay, Civica CX and PCOL.
Working Hours: 08:30am – 17:00pm, Monday – Friday
Pay: £22.97 p/h
Please note this role is within the scope of IR35.
Key Words: Income, Rent, Arrears, Benefits
Job tags
Salary
