Employee Experience Associate

Location

Markham, ON | Canada

Job description

Are you ready to help design the workforce of the future? Join us and help make working at SE Health an irresistible experience! 

Position Summary:

You are both data-centric and people-driven! This student role reports to and receives mentorship from the Managers of Employee Experience. You will work in collaboration with our Employee Experience (EX) Team in the Human Resources department. The Employee Experience Associate (Master Student) conducts human-centred, evidence-based, and best practice research into the drivers of employee engagement and inclusion throughout the employee lifecycle (attract, recruit, onboard, develop, retain, exit/ambassador) and for our direct care providers (nurses, personal support staff, therapists). This will include research, building journey maps and employee personas using data analysis and user experience design (UX) approaches for various employee retention and inclusion strategies. This role will also support anti-oppression research activities and the implementation of SE Health’s new diversity strategy. Watch your transferable skills grow on the job and help us make work great for everyone at SE Health!

What You’ll Work On:

This role is designed to provide you with real work experience and an opportunity to help you get to know us better as we strive to bring Hope & Happiness to our employees and clients. Specifically, in support of our ‘People Everything’ HR strategy and culture, students will learn and collaborate directly with the EX Team, business leaders, employees, and with external consultants and vendors to:

• Lead the research, design retention, engagement, inclusion initiatives and data tools. 
• Assist with the research and design of employee experience surveys, reports and presentations. Support operational coordination of the employee engagement survey project
• Design and implement vendor continuous employee listening tools to capture the employee voice and insights. Creation of employee experience data insight approaches and templates to support the business
• Assist with the research, design, and implementation of Diversity, Equity, Inclusion, and Anti-Oppression (DEIA) programs.
• Assist with the research, creation, and implementation of Employee Experience team activities as we map put and create moments that matter and identify pain points at every stage of the employee life cycle.
• Analyze employee user experience data. Create data reports and make recommendations based on findings.
• Performs other duties as required. 

Specific projects you will support :

• Employee Experience Journey Mapping and Persona Building 
• DEIA Strategy Implementation
• Employee Experience Strategy Build
• Employee Engagement Survey Implementation & Insights
• Setup of McLean’s portal for new hire and exit surveys and pulse surveys

Requirements:

• Post-secondary degree completion or in progress
• Demonstrated proficiency with technology and data analysis.
• Solid verbal and written communication skills with skills to address situations with respect and professionalism. 
• Detail-oriented and able to manage time accurately to prioritize work across multiple projects.
• Familiarity with project management and change management methodologies. 
• Demonstrated passion and familiarity with DEIA practices.
• Ability to work and manage time and tasks independently. Resourceful and able to deal with ambiguity.

Note to applicants: Considering new roles can be both exciting and a bit intimidating on a job posting. If you have relevant experience and think you would be great in this role, but don’t meet some of the items listed, you should still apply. We’d love to hear from you. You might just be the person we need in this role!

ABOUT YOU:

• Team Player – you are willing to help out, to learn collaborate and share, because together we are better. People enjoy working with you;
• Inclusive – you are dedicated to making all employees feel heard, involved, and respected for their unique viewpoints while acknowledging and appreciating the value of those collective differences at work.
• Accountable – you are proactive and committed to following through on your promises;
• Creative – you think outside the box and tackle any new problem that comes your way. You are curious;
• Dedicated – you enjoy learning and are committed to your personal and professional development. You believe that you can make a difference;
• Kind - Helping the community is important to you. You care about people and thrive on work with a purpose. 

ABOUT THE TEAM:

The Employee Experience (EX) Team is part of the HR department and works collaboratively to making work great at SE Health! We design strategic and proactive people initiatives to take excellent care of our employees, so that they can continue to provide outstanding and loving care to our healthcare clients across Canada. Our design focus areas include: employee engagement and retention, onboarding, diversity, equity, inclusion and anti-oppression (DEIA). The EX team generates fresh ideas and data-informed people projects and programs to ensure that all employees view SE Health as the best workplace they’ve had. This requires ongoing, intentional, and collaborative design and planning along with creative thinking to provide employees with a work setting where they can thrive and be happy. We have a dedicated, talented, and caring group of diverse individuals in the HR team who are committed to bringing hope and happiness at SE Health. We value fresh perspectives to help us reimagine work and talent in new and different ways as our complex and caring workforce of nearly 9,000 employees continues to grow.

About SE Health

At SE, we love what we do.  Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at [email protected] at your earliest convenience

Job tags

Salary