Guest Services Representative
Kingston Destination Group
Location
Kingston, ON | Canada
Job description
KINGSTON, ONTARIO, CANADA .
PART-TIME . JANUARY 8, 2024
Description
We are Now Hiring for seasonal positions during the 2024 tourism season!
Positions: Working in our Ticket Office, gift store (Waterfront Gifts & Apparel), or onshore Office
As a member of our Reservations and Retail team you will contribute to an outstanding guest experience by providing visitors with information on our Cruises, Trolley Tours and Walking Tours, and completing transactions for tickets, passes and retail items. You will also be a key member of our guest engagement and operations team: engaging with guests and assisting with dock operations
At Kingston Destination Group we’re looking for candidates interested in joining a fast-paced, service-focused team in one of Ontario’s most unique and rewarding work environments. Discover why Kingston and the 1000 Islands attracts visitors from around the world, and help create an inspiring tourism experience for our guests
Season: This is a spring-summer-fall seasonal position. The Kingston 1000 Islands Cruises operating season begins in April and ends in October
Qualifications: - Positive attitude and approach to customer service.
- Ability to work in a fast-paced, guest-focused environment.
- Strong verbal and written communication skills in English.
- Proficiency in other languages is an asset.
- Experience using Point-of-Sale software.
- Competency using MS Office.
- Previous experience in customer service, retail, tourism or related field.
- Heavy lifting and other demanding physical work are occasionally required.
Responsibilities:
Ticket Office, Waterfront Gifts & Apparel: - Maintain a comprehensive knowledge of all KDG products.
- Use ticketing software to create, edit and finalize reservations and retail purchases for your guest in an accurate and efficient manner.
- Take payment and process through POS system, accurately balancing end of day reports.
- Anticipate and respond to guests’ needs: exceed expectations, create an outstanding experience, ask questions.
- Work collaboratively to promote destination experiences and meet sales goals/targets.
- Help guests with browsing and selecting merchandise.
- Maintain a clean, organized, fully functional environment for guests/staff.
- Facilitate communication between vessels and other reservations staff.
- Participate in operations including handling vessel lines and gangways.
Office: - Maintain a comprehensive knowledge of all KDG products.
- Use ticketing software to create, edit and finalize reservations for your guest in an accurate and efficient manner.
- Assist guests via phone, email and live chat.
- Anticipate and respond to guests’ needs: exceed expectations, create an outstanding experience, ask questions.
- Work collaboratively to promote destination experiences and meet sales goals/targets.
- Assist with daily office administrative tasks: creation of manifests, printing/stocking guest-facing materials, facilitating requests for public, tour and OTA reservations, and other administrative duties as assigned to assist sales/revenue department.
- Facilitate communication between vessels and other reservations staff.
About Kingston Destination Group: Kingston Destination Group is committed to hospitality excellence as the portal to inspired visitor experience in the Kingston 1000 Islands destination. We create, sell and operate cruises, tours and experiences through our experiential brands, including Kingston 1000 Islands Cruises, Kingston Trolley Tours, Waterfront Gifts & Apparel, Kingston Walks, and K-Pass.
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