Personal Lines Account Manager
Location
Hamilton, ON | Canada
Job description
Our Client is a leading insurance brokerage firm dedicated to providing personalized insurance solutions to individuals and families. Our company has They are currently seeking an experienced and driven Senior Personal Lines Account Manager to join the team. This is an excellent opportunity for a highly skilled insurance professional to showcase their expertise and contribute to the success of our organization.
Responsibilities:
- Manage a portfolio of personal insurance accounts, including home, auto, and recreational
- Build and maintain strong relationships with clients, serving as their trusted advisor for insurance-related matters.
- Conduct thorough insurance needs assessments for clients, identifying potential risks and recommending suitable coverage options.
- Collaborate with insurance carriers to negotiate terms, coverage, and pricing to meet client needs.
- Prepare and present comprehensive insurance proposals and policy recommendations to clients.
- Process policy renewals, endorsements, and cancellations accurately and efficiently.
- Handle client inquiries, claims, and policy changes promptly and professionally.
- Stay up-to-date with industry trends, insurance products, and market conditions to provide accurate and relevant information to clients.
- Identify cross-selling and upselling opportunities to expand coverage and increase account retention.
- Monitor and analyze insurance market trends, competitor offerings, and client feedback to make strategic recommendations for business growth.
- Maintain accurate client records, policy documentation, and correspondence in compliance with regulatory requirements.
- Collaborate with internal teams, including underwriters and claims representatives, to ensure seamless service delivery to clients.
- Stay informed about changes in insurance regulations and compliance standards to ensure adherence to legal and ethical guidelines.
- Provide mentorship and guidance to junior account managers, supporting their professional development and success.
Qualifications:
- Minimum of 3 years of experience in personal lines insurance.
- Strong knowledge of personal lines insurance products, including home & Auto.
- Proven track record of managing a portfolio of personal lines accounts and achieving high client satisfaction.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
- Strong negotiation and relationship management abilities.
- Detail-oriented with exceptional organizational and time management skills.
- Proficient in insurance agency management systems and Microsoft Office Suite.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
- Commitment to continuous learning and staying updated on insurance industry trends and best practices.
Join our clients' team as a Senior Personal Lines Account Manager and contribute to the success of the organization by providing exceptional service and insurance solutions to our valued clients. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth.
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