Payroll Manager - Canada - On Site

Location

Westmount, QC | Canada

Job description

Position Summary  

The  Payroll Manager is responsible for managing the day-to-day operations of our payroll services, while providing consultative, personalized, and open-ended customer support for a portfolio of clients of small to medium sized businesses across Canada. The Payroll Manager leads a team of payroll professionals to effectively process multiple client payrolls from a variety of industries and complexity levels (including salary & hourly, and unionized and non-unionized payroll) while ensuring the timely and accurate payment of client employees and payments of government remittances. Manages escalations for service delivery and assists team members with complex payroll issues, while providing deep expertise on the entire workforce management cycle, from time collection to financial reporting.

Essential Duties and Responsibilities

• Manage the day-to-day operations of the payroll team, ensuring timely and accurate payroll processing and accounting procedures, while ensuring compliance with applicable legislation and regulations
• Manages and develops a team of knowledgeable, service-oriented, and solid performing payroll professionals to include the following duties: Interviewing and hiring; onboarding and training; managing productivity, quality, and performance; coaching conversations, corrective actions, and disciplinary actions; terminations; managing client assignments and workload; developing and enhancing the knowledge, skills, and abilities of team members; and ensures department processes procedures are followed consistently throughout the team.
• Assists team members with managing complex escalations, providing deep subject-matter expertise, and ensuring outstanding service delivery.
• Leads process improvements, creates SOPs, develops and manages KPIs and department standards for operational excellence, payroll-related projects, and recommends optimizations and enhancements to the payroll system and/or to payroll policies and procedures.
• Provide consultative advice to client contacts to tailor payroll processing services to the client's unique business needs.
• Prepares and leads effective team meetings, ensuring excellent communication and alignment of the team toward the company's objectives and organizational goals.
• Coordinates and/or facilitates training for the team to ensure up-to-date knowledge of payroll procedures and best practices and ensuring compliance with regulations.
• Lead payroll department initiatives within the business unit and/or as part of a larger enterprise-wide global team.
• Maintaining confidential information by adhering to legal and ethical standards
• Process client payrolls and train clients on the payroll software, when needed
• Guide and train team members on company procedures, policies, and practices, along with enhancing team member's technical knowledge and skills on payroll processing utilizing the company's payroll software.
• Prepare client and employee wage summaries of earnings, taxes, deductions, leaves, retirement savings and benefits.
• Work with other departments to make sure client taxes and other remittances are processed accurately and in a timely manner.
• Address payroll related queries and requests from Clients, while analyzing and providing appropriate resolutions for payroll problems and/or issues.
• Follow and enforce federal, provincial/territorial and workers compensation requirements.
• Confirm payrolls are completed daily and on time for the Treasury department to process on time.
• Responsible to leading the team through year-end tax-slip preparation and reporting requirements.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Deep knowledge and expertise of payroll, benefits and taxation, business finance and basic accounting principles and practices, and understanding of Canadian payroll legislation and regulations.
• Strong leadership and management skills
• Self-motivated, relentless drive to achieve personal and team excellence, and ability to manage oneself and the team effectively, while working under minimal supervision.
• Operates with a high degree of professionalism, integrity, accountability, and personal humility.
• Excellent written and verbal communication and interpersonal skills, with the ability to convey information, build relationships, and relate to a variety of audiences and personality types (clients, leaders, co-workers) effectively and efficiently.
• Superb analytical, research, problem solving, and decision-making skills.
• Excellent attention to detail and accuracy
• Ability to maintain confidential information and handle sensitive information with the utmost discretion.
• Proactive problem-solving and decision-making abilities
• Strong organizational skills, with the ability to effectively manage multiple, competing priorities, while meeting deadlines.
• Ability to handle stressful situations and de-escalate clients, when necessary.
• Strong skills in Microsoft Office products, including Excel, Outlook, and Microsoft Teams.

Education & Experience

• High School Diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) required.
• Experience with processing multiple payrolls end-to-end at a high volume with various levels of complexity, and with various payroll types, including both salary & hourly and union and non-union payroll.
• Experience handling/managing multi-Canadian provincial payrolls, payroll systems, and processing Canadian payroll.
• At least 3 years of payroll processing experience, preferably in the payroll services or similar industry.
• Experience working through a payroll system implementation project is a plus.
• Continuing Payroll Education Required
• Bilingual - Proficient in French and English
• PCP or PLP certification required for this position.
• Certified Payroll Manager (CPM) designation is also highly preferred.

Job tags

Salary