Living Well Home Medical Equipment
Location
Peterborough, ON | Canada
Job description
We are looking for an enthusiastic, compassionate, goal oriented, customer-service oriented sales representative to join our team! Our company’s focus is on superior customer service in a retail setting specializing in a home medical equipment products and services.
To be successful with us you must be driven to helping others, compassionate towards others, respectful of team members, innately passionate to go the extra mile for clients and therapists, constantly striving to learn more and be an expert in your field in order to better help others and be proud of the work you do and your ability to make a real difference in the lives of others.
Main responsibilities include recommending, explaining and setting up home medical equipment for clients and their families (primarily walkers, rollators, scooters and wheelchairs) – usually in the comfort of their home , long term care facility or retirement home . Daily driving of company va is required. Duties also include efficiently managing and preparing all paperwork, handling sales transactions, making outbound phone calls, responding to inbound calls in a timely manner, providing prospective clients and affiliated health professionals with sales quotes, discussing funding programs available, identifying new sales opportunities and providing excellent client service by offering a positive, caring experience.
Successful candidate must be friendly, well organized, and enjoy working with people. Great amount of patience and mature attitude is required to provide client education to people who have little understanding of the products available to assist them with activities of daily living that have become difficult due to aging or injury. Must be diligent in completing paperwork and returning phone calls in a timely manner.
Superior verbal communication and interpersonal skills are required with a strong and clear command of the English Language. Great telephone manners are a must. Other requirements include accuracy, attention to detail, ability to learn fast and perform well under pressure. Ability to use basic tools for adjusting wheelchairs. Successful candidate should dress in a manner suitable for an office environment, have a pleasant smile, and be friendly with the clients.
Previous experience in Sales or Customer Service is essential. Formal education in the Occupational Therapy/Physical Therapy Assistant program, Kinesiology or similar is preferred. Preference will be given to a candidate with previous experience with a Home Health Care/Mobility Company in a retail setting as well as an understanding of ADP, WSIB, ODSP and Veterans Affairs, etc. Candidate must provide advice on compression stockings, braces, walkers, wheelchairs, scooters, lifts, lift chairs, bathroom safety and mobility assistance; recommend daily living aids and home modifications for accessibility – among other products. Training is available to the right candidate. Must also work well with Occupational Therapists, Physical Therapists and physicians in the community. Be self motivated and willing to work hard. Ability to lift up to 40 lbs required as we often have to load products in cars for clients. Must have a clean driving record and current license.
Job Type: Full-time. Office hours are Monday to Friday 9-5, but occasionally working late to finish helping a client is a necessary part of the job. Job is full time and benefits are available after 90 days. Salary is negotiable but the opportunity to make a real difference in people’s lives is a sure thing. Please note we have two (non-shedding) service dogs on site every day.
We participate in an equal opportunity employment. We would like to thank all applicants for submitting their resume and cover letter. However, only those selected for an interview will be contacted.
Resumes must be mailed to 755 Erskine Av. Peterborough, emailed to [email protected] or dropped off in person. With preference given to those that can drop off a resume in person.
Living Well Home Medical Equipment has been providing home medical supplies, equipment and superior service to people, just like you, for more than 20 years. Living Well Home Medical Equipment continues the tradition of home healthcare stores with a wide selection of home medical equipment for people with disabilities, recovering from surgery or experiencing the challenges of aging. Locally owned and operated by Allison and Ron Seiderer.
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