Customer Service Ambassador

Location

Toronto, ON | Canada

Job description

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

Position Summary:

This is a CAREER PATH from a Customer Service Ambassador to Locomotive Engineer. With an exceptional safety, attendance, compliance, and conduct record, Customer Service Ambassadors have the opportunity to progress into the role of Locomotive Engineer.

Employee will be required to:

• Work shifts that cover 24 hours a day, 365 days a year at all locations of the GO Transit rail network (Greater Toronto Hamilton Area). Exceptional punctuality and attendance is a requirement.
• Work distraction free, without personal electronic communication or entertainment devices (phones, tablets, laptops, smart watches, etc.) for up 12 hours
• Maintain a Valid “G” class driver’s license and have access to a reliable vehicle
• Complete and maintain safety critical medical exams that include vision, hearing, and drug and alcohol screening

Locomotive Engineer Duties:

• Oversee safe movement of trains
• Comply with signals and operating instructions, railroad rules and regulations
• Monitor speed, brake and other gauges to ensure safe and ontime train operations
• Receive and transmit instructions by radio
• Sit, stand, climb, manipulate equipment and switches as required
• Perform mechanical predeparture inspections
• Walk on uneven surfaces around moving equipment and mainline train traffic

Customer Service Ambassador Duties:

The Customer Service Ambassador is the onboard face and voice of GO Transit to their rail commuters, thus an ideal candidate for this position must exhibit the following abilities:

• Excellent written and verbal communication skills, including the ability to perform report writing, radio communication, and public address announcements to inform passengers of station stops, delays, and special communications.
• Able to attend to difficult situations as a first responder, including medical emergencies, disturbances, onboard incidents, and crowd management.
• Able to attend to, communicate, and resolve onboard equipment malfunctions.
• Able to demonstrate care, compassion, and support to passengers with accessible needs, including physically deploying a bridge plate for leveled boarding.
• Prioritize tasks in a fast operational environment and maintain a safety consciousness, focus, and concentration in a crowded and noisy workspace for long periods of time.
• Able to follow written instructions and operate the train doors safely, ensuring personal and passenger wellbeing.
• Exceptional interpersonal skills, empathy, and teamwork.
• High level of integrity – able to work without continual supervision and prepared for frequent unannounced compliance tests and audits.

Locomotive Engineer Qualifications:

• Exception performance in the Customer Service Ambassador and Conductor roles.
• Secondary School Diploma
• Minimum 5 years of relevant work experience in a safety related environment
• High levels of focus, experience operating machinery, long distance driving, able to communicate clearly and effectively with passengers, train crew members, rail operations, local authorities using a radio or public address system, written comprehension skills, ability to multitask under high stress situations

Customer Service Ambassador Qualifications:

• Secondary School Diploma
• Minimum 5 years of relevant work experience in a safety related environment
• High levels of focus, experience operating machinery, long distance driving, able to communicate clearly and effectively with passengers, train crew members, rail operations, local authorities using a radio or public address system, written comprehension skills, ability to multitask under high stress situations

This is a unionized full-time permanent position with a competitive salary and benefits package. Your hours of work will be a minimum of 40 hours per week.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 

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