Support Line/988 Operator

Location

Whitehorse, YT | Canada

Job description

CMHA, Yukon Division is a growing organization that requires casual Reach Out Support Line operators. This position is responsible for the delivery of support phone line services and for answering calls for the new 9-8-8 service. CMHA, Yukon Division is looking for responsible, flexible, grounded individuals to support this exciting initiative. The support lines will be moving to a 24 hours, 7 days a week service. This position requires flexibility including evening, overnight and weekend work.

Full time and part time positions available.

Essential Qualifications

• High school graduation and/or a minimum of 2 years directly-related experience.

Desirable Qualifications

• Standard First Aid Certification
• Bilingual or multilingual
  

Skills required

• Excellent interpersonal skills including ability to deal with challenging situations.
• Ability to communicate effectively and work with diverse individuals.
• Active Listening skills.
• Computer reporting and scheduling skills. Good written, reporting and oral communication skills.
• Ability to take initiative in problem solving while exhibiting judgment, flexibility and a realistic understanding and appreciation of the issues related to mental illness.
• Highly confidential.
• Can work collaboratively and contribute to a positive, supportive and healthy workplace climate.
• Demonstrated competence in cultural safety.

Accountabilities

• Work independently and support the orientation and peer training of support line volunteers.
• Assist with scheduling and supporting Reach Out Support Line volunteers.
• Maintain accurate records and data management on an online program.
• Participate in meetings, trainings, and other functions of the organization as required.
• Understand and ensure behaviour is consistent with the CMHA’s core values and policies.
• Commitment to ongoing learning and development.

Other

• Must have a recent satisfactory criminal records vulnerable sector check.
• Working hours which are evenings, nights and weekends. Must commit to a minimum of 12 hours per week.
• First Nations 101 training and ASIST training (to be completed within 6 months of hire).

Posting closes when filled.

Job tags

Salary