Receptionist - Toronto

Location

Toronto, ON | Canada

Job description

Summary

The Receptionist creates a memorable guest experience that focuses on outstanding client service, making strong verbal and written communication skills essential. A professional business image and positive demeanor are required for this front-line position. The role provides general office services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.

Stifel Canada has a strong position in the Canadian market, has an international reach and is continuing to grow by adding top talent. The role offers candidates an opportunity to gain valuable, hands-on work experience that is focused on the financial markets. In Canada, we are primarily organized into industry teams focused on specific sectors. These include: Technology, Consumer, Diversified Industries, Life Sciences, Financial Institutions, Metals & Mining, and Energy & Natural Resources.

Essential Duties & Responsibilities

• Greets clients and guests arriving at the firm in a friendly and polite manner; informs parties involved of arrival; follows instructions from internal clients on any specifications with respect to guest (i.e. offer beverage);
• Maintains constant awareness of surroundings including reception and meeting rooms to monitor firm security; questions unknown guests; contacts the appropriate staff in emergency situations or whenever assistance is needed by either staff or firm guests;
• Assist in the resolution of various issues (i.e. uncleanliness, light bulb replacement, temperature complaints, problems with plumbing) through submission of service requests to building management or solicitation of independent contractors;
• Provide administrative support (booking travel, submitting expense reports, etc.) to employees as required;
• Familiarizes oneself with frequent visitors (i.e. learning their names and/or knowing which organization they represent);
• Responds to general inquiries from the public and forwards calls to the appropriate personnel or department;
• Oversees daily meeting room requests;
• Assist in keeping reception and kitchen area neat and orderly; and
• Other duties and responsibilities as assigned.

Qualifications

• Experience working in a professional services environment and providing high level customer service;
• Excellent communication and client relationship-building skills;
• Knowledge of MS Office Suite including: Outlook, Word and Excel;
• Strong attention to details and problem solving skills;
• Can work effectively with a team, but also independently.

About STIFEL

Stifel Canada ( is a leading provider of investment banking services, including advisory and underwriting, institutional sales and trading and research services. We offer a full suite of focused debt capital markets, equity capital markets, financial advisory, and investment services, delivering superior advice and execution to a broad range of corporate clients and institutional investors worldwide.

Stifel Canada is a subsidiary of Stifel Financial Corp., a public (NYSE – SF) full-service global investment bank with over 8,500 personnel operating in Canada, the United States and Europe. This includes over 400 investment banking professionals serving the needs of growth companies through specialized expertise and strong relationships within its core industries. As a growth company itself, Stifel’s passion is in bringing the right combination of people, products and services to the table to help our clients grow and excel for the long term.

At Stifel Canada we offer an entrepreneurial environment, competitive pay, comprehensive benefits package to include health, dental, fertility, paramedical and vision care, HCSA, wellness initiatives, life insurance, paid parental leave and paid time off.

Inclusiveness and Equal Opportunity

Stifel Canada is committed to fostering an inclusive, fair, accessible environment, where all employees and customers feel valued, respected and supported. If you require an accommodation for the recruitment process, please let us know and we will work with you to meet your needs.

Job tags

Salary