Location
Ottawa, ON | Canada
Job description
Make an Impact and Lead with Authenticity: Be our VP of Gaming Operations Are you the leader who likes to roll up your sleeves and dive headfirst into the world of operations? Do you have a passion to formulate strategies, objectives, policies and plans of the gaming operations? If your answer is a resounding "YES," then join the band and jam with us! Hard Rock Ottawa is on the hunt for a VP of Gaming Operations extraordinaire; where the action never stops and fun is the name of the game. Our stage is set to open, and we need someone who's ready to take a giant leap in their career and be part of our people revolution right here on site.
Position Summary
Under the supervision of the President, the individual either personally or through subordinates, directs operations for all gaming operations: Table Games, Slot Operations & Sports Book Departments. The VP recommends, develops, and administers the activities of the operations to optimize utilization of all resources and return optimum profits and quality from operations. Assists in the formulation of overall strategies, objectives, policies and plans of the gaming operations.
Primary Responsibilities
- Develops and recommends operating plans with input into business plans and capital and overhead expense budgets directed toward achieving the site objectives.
- Develops and recommends organizational framework or strategy consistent with established objectives designed to enhance the operating effectiveness and efficiency of gaming operations.
- Coordinates and recommends the gaming operations business plan. Systematically reviews activities and results to assure progress towards the attainment of pre-approved operational objectives.
- Liaison with the VP Marketing to develop and implement an effective marketing and advertising program.
- Assesses and analyzes current and potential (new) business, increased competition and potential effect on the continued financial success and future growth of the business.
- Assesses and analyzes gaming floor product and performances; works with slot vendors to optimize the ROI and performance
- Liaisons and negotiates with vendors for (new) product and rates for owned and leased machines
- Coordinates the functions of site operations through appropriate departmentalization and delegation of duties. Oversees enforcement of established means of accountability.
- Develops business management to ensure the continuity of effective management to meet long-term and short-term human resource and business needs.
- Researches and reviews new methods and procedures to assure reduction in operating costs.
- Maintains effective relationships and activities internally and externally with customers, local, provincial, and government officials and with other site stakeholders and regulators
- Ensures that internal and external customer service and communication needs are addressed through avenues such as training, survey analysis and feedback, and that positive reinforcement programs are implemented.
- Recommends and coordinates effective management, systems, control and review of all assigned human, technical, material, financial and administrative resources to optimize profitability over the budget year, and in the achievement of long-term financial goals.
- Evaluates the results of overall gaming operations on a regular basis and systematically reports deviations to the President and governing bodies, as necessary.
- Establishes operating policies consistent with the President and Regulators broad policies and objectives and ensures their execution.
- Ensures that all organization activities and operations are carried out in compliance with all applicable rules and regulations of the Organization and regulator(s).
- Attends leadership and stakeholder meetings and provides regular business and operational updates as required.
- Participates in talent selection, onboarding, coaching, performance management and mentoring departmental leadership
- Participates in annual performance review cycle and provides valuable feedback to team members
- In concert with site leadership, prioritizes the guest feedback surveys and actions process improvements and site amenities to enhance the overall guest experience.
- Maintains confidentiality; embodies and exemplifies the Hard Rock MVV
- Travels to conferences and other HRI properties as required to research new technology, product and process improvements
- Other duties as assigned
- Lives the Brand
Experience, Education, and Certifications
- Bachelor's degree in business/gaming management or related field required, master's degree preferred.
- Minimum of 15 years of recent management experience to include 10 years of casino/hospitality industry experience.
- Ability to create, read, analyze, and interpret reports; E.G. financial, legal, and general.
- Ability to effectively present information to the senior leadership, stakeholders, employees, guests, and community groups, etc.
- Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.
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