Johnson Controls
Location
Labrador City, NL | Canada
Job description
Description
Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future.
With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas. Your next incredible opportunity is just a few clicks away! Here's what we have to offer
Competitive pay.Paid vacation, holidays, and sick time.Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.Encouraging and collaborative team environment.Dedication to safety through our Zero Harm policy.JCI Employee discount programs (The Loop by Perk Spot).What you will do
Working directly with the service and inspection field team, this position will be responsible for the scheduling and optimization of service inspection work, service calls and project work. Scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery, all backlog and upcoming work is scheduled and executed, and all paperwork and reporting is accounted for and provided to back-office files and customer base. This position is critical to our service operations.
How you will do it
Utilize scheduling software and assign service calls and inspections to the optimal technician based on skills, availability of the technician, service contract response time, and criticality of the call and proximity to the customer. Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work through problem solving and stratification. Alert management of potential problems resulting from customer or field complaints and work to resolve.
Measure branch activity and compliance with program initiatives, identify areas that require improvement and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required. Demonstrate the ability to prioritize scheduling backlog in addition to tracking and resolving customer issues.
Reassign work as needed to manage customers' expectations making judgments based on current workloads and priorities. Monitor Technician activity, reporting and schedules ensuring that customer commitments are met; clearly communicate status changes back to the customer regarding early or late anticipated arrivals. Assisting with A/R functions; requesting POs from customers, updating invoices as required, working with sales team to ensure invoicing requirements and met to provide customers accurate and timely invoicing.
Assisting A/R with collections. Assist technicians with training registration, uniform ordering, office supply ordering, office receiving, service line and reception as required. All other duties as assigned.
What we look forRequiredFive (5) years of administrative/coordinating or dispatch experience
Experience with A/P, invoicing and A/R activities
Highly attentive to detail, self-starter who is accountable for daily tasks and takes pride in completing their work; multi-tasking ability is a must
Able to work independently, and complete assigned duties within the designated timeframe
Multi-tasking ability is a requirement; the ability to execute several ongoing tasks at a time, with the ability to follow up on outstanding items without prompting
Experience of direct business-to-business customer service
Excellent communication skills; strong written and verbal skills
Ability to problem solve with independence, confidence, and professionalism
High level of organization
Fleet scheduler or service coordinator experience required
Demonstrated Microsoft Office proficiency; specifically strength in ExcelAbility to learn new software programs
Teamwork, positivity, and an ambitious nature requiredPreferredCollege or university preferred
Experience working in a fast-paced work environment
Experience with Oracle or web-based systems preferred
Product knowledge of life safety (fire alarm & sprinkler) equipment preferred
Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us.
Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at for your reference, and can be made available in accessible formats upon request.
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