Night Auditor

Location

Estevan, SK | Canada

Job description

We are looking for a pleasant Night Auditor that is an integral part of a team that aims to deliver the highest quality of service excellence.  We require highly engaged individuals who focus on the highest level of customer service. In this diverse role you will be responsible for the processing of arrivals and departures, registering the days transactions and correcting all errors.  You will also be responsible for all emergencies during the shift and all front desk responsibilities during the night shift.
Daily responsibilities will include the following:
Welcome guests in a friendly, prompt, and professional manner
Reconcile the days transactions
Check in guests, issue room keys, provide information on hotel services and room location
Answer phones in a prompt and courteous manner
Answer, record and process all guest calls, messages, requests, questions or concerns
Take action to solve guest problems using appropriate service recovery guidelines
Routinely book guest reservations for individuals or groups
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest request, etc.
Qualifications and Skills Required: (include education and work experience)
High school diploma/Secondary qualification or equivalent
One-year front desk/guest service experience strongly preferred
Some college/university preferred
Ability to work night shifts (11:00pm-7:00am)
Passionate about delivering exceptional service to our valued guests
Strong communication skills are essential when interacting with guests and employees
Strong math skills are used frequently when handling cash or credit
The ability to work a flexible scheduling including nights, weekends, and/or holidays

Job tags

Salary

$14 - $17 per hour