LifeLabs
Location
Whitby, ON | Canada
Job description
LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.
Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you .
This is an exciting time to join our LifeLabs team as we evolve our business and continue to deliver high quality services in a changing health care environment. Grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities
The Client Services Manager has overall responsibility for ensuring that Patient Service Centres function well (i.e. manpower, budgets), that business plans are successfully executed accordingly, and ensuring that LifeLabs’ Core Values of Customer Focus, Accountability, Respect and Excellence are demonstrated in operational management.
This is a Permanent Full Time Client Services Manager role. The successful candidate will support Scarborough/Pickering/Ajax/Oshawa/Whitby/Uxbridge/Bowmanville.
Accountabilities:
Responsible for planning, monitoring, financial management, and all aspects of specimen collection and handling activities of Patient Service Centre in geographic area
Ensures delivery on service and quality standards (on time, Patient wait times, accuracy, documentation, compliance/audit track record, health and safety, etc.)
Monitors/improves system wide key performance indicators
Provides leadership and ensures optimal utilization of resources across Diagnostic Testing and Client Services
Responsible for the leadership and development of direct report Client Services Supervisors
Attracts and retains talent ensuring appropriate planning for future talent needs
Creates a positive Employee Relations climate fostering common goals and vision in an atmosphere of collaboration and teamwork. Ensures accountability for same in direct reports.
Participates in the development and successful execution of Regional Strategies
Works closely with peer Managers and Director responsible for Client Services on continuous improvement and future planning
Ensures communication and alignment with all support and Business Development areas
Accountable for appropriate level of service to internal clients, ensures quality contact with local physicians regarding operational problem solving
Responsible for compliance with internal policies and procedures, regulations and external bodies (inspectors, etc.)
Ensures regular positive communication with Employee Council rep and delegates
Responsible for Business Recovery Plan preparedness
Works in a manner that protects one’s own health & safety as well as the safety of co-workers and others, and that is consistent with the law and with safe work practices and procedures established by LifeLabs
Requirements:
Post-secondary and/or college/university education combined with 3 - 5 years supervisory experience, or 5 years of business experience in progressively more responsible roles
Leadership skills, organization and time management
Regular travel to Patient Service Centre locations, regional and provincial meetings
This is an in-person role.
Hiring Range: 78,300 - 99,800
The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.
In this position, you will be eligible for Lifelabs annual bonus.
Employee Benefits:
In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.
Retirement Savings Plan:
The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.
Vacation Entitlement:
In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.
Employee Wellness:
LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.
Employee Giving program:
Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.
In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.
We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.
Make a difference - join the LifeLabs team today!
At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.
In accordance with LifeLabs’ Accessibility Policy , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected] .
Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.
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