Location
British Columbia | Canada
Job description
The Customer Success Manager will oversee a portfolio of assigned customers, help develop new business from existing clients, and actively look for strategic improvements within our software platform. You will bring a creative spirit, detail-oriented focus, and strategic acumen in your approach to building and growing long-term business partnerships across the Property Vista family.
Expected Outcomes:
- Become an expert in all Property Vista Platforms
- Serve as the lead point of contact for all customer account management matters,
- Promote engagement with software modules and service offerings,
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives,
- Troubleshoot issues that occur within the software when needed,
- Escalate bugs and change requests to our Product Team.
- Maintain and service your client base
- Serve as a point of contact for all customer account management matters,
- Clearly communicate progress and assist in challenging requests,
- Analyze Sales KPIs, trends, growth of business, and provide actionable recommendations for improvements,
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders,
- Build a long-lasting relationship while identifying at-risk clients, resolve conflicts and advise them until they find success within our product and services.
Skills and Qualifications:
Must-haves:
- 2+ Years in Customer or Account Management in SaaS,
- Proficiency in analyzing trends and optimizing the customer journey through data.
Nice-to-haves:
- Bachelor’s degree in business, marketing, communications, or related fields,
- Experience in the PropTech space,
- Previous experience in project management.
Total Compensation Package:
Financials:
- Competitive Base Salary
- Health & Dental Benefits
- Three Weeks’ Vacation plus Paid Sick Days
- Employee Stock Option Plan
Work Hours:
- Fully Remote, Work from Home Company
- Home Office Stipend
Requirements:
Job tags
Salary
