Location
Waterloo, ON | Canada
Job description
Term: 22 months
The Undergraduate Advisor provides academic advice to undergraduate students enrolled in Computer Science courses from all Faculties and from other universities. This position serves as a resource for and supports officers and members of the School of Computer Science in areas of policy and practice.
Student Advising
- Advise undergraduate students regarding program requirements/changes, plan modifications, transfers, course selection/enrolment, and other issues in accordance with University policies and procedures
- Interpret, apply, and assists students in comprehending School, Faculty and University regulations, procedures, and policies
- Provide academic counselling to students in academic trouble
- Provide approval and assist students in the preparation of forms, including but not limited to Course Selection, Course Override, Plan Modification, and Standing and Promotion petition
- Deliver immediate support to students in distress; follow up with appropriate referrals
- Summarize and document advice given to each student to ensure continuity and consistency
- Receive ongoing training and apply a continually evolving understanding of both the breadth and boundaries of his/her authority in relation to his/her duties.
- Maintain in-depth and current knowledge ofComputer Science’s undergraduate curriculum and academic requirements for all programs;
- Computer Science’s admissions regulations and practices;
- Areas of expertise that are of particular relevance to his/her position;
- University policies and Faculty regulations of particular relevance to student issues;
- Sources of support and help that are available to students, both within and outside the University
- Mentor contract/temporary staff advisors, and provide training and guidance
Research and Operational Leadership Associated with Advising Projects
- Provide advice and counsel to the Lead Advisor regarding advising practice and process improvement
- Research and report on best practices related to the project
- Research and implement new technologies related to the project
- Facilitate collaboration across various departments and units
- Effectively communicate project expectations and results
- Coordinate administrative aspects of project implementation
- Monitor, analyze, and evaluate the progress and success of the project through quantifiable metrics
- Develop project documentation
- Projects may include, but are not limited to:Academic advisement
- Academic progression
- Calendar/Course maintenance
- First Year experience
- Outreach
- Student experience/success/engagement
Liaison and Events
- Participate in the School’s transition and retention programs for undergraduate students
- Participate in development of, and communication associated with, workshops and resources for students as directed
- Facilitate the recruitment that a student representation is maintained on Undergraduate Academic Plans Committee (UAPC)
- Organize and/or participate in special assignments related to undergraduate studies and undergraduate recruitment for the School including assistance with various events (e.g., CS Welcome event)
- Attend, as directed, Universities Fair, March Break Open House, and other events
- Serve as the CS Advisor liaison to CS recruitment and marketing team, and to relevant personnel from extra-departmental parties
Communication
- Participate in regular meetings of the CS Academic Advisors to discuss consistent application of regulations and procedures and advance seamless support to students in the School of Computer Science
- Communicate undergraduate programs with managers and staff in the SCS Undergraduate Studies Office, numerous personnel from other Faculties and Departments who deal with teaching, recruitment, enrolment or academic records
- Communicate regularly with CS major students on a variety of topics of general interest by maintaining the website, group email messages, and the CS blog
- Update and monitor undergraduate studies web pages including, but not limited to, course descriptions, plan requirements, advising information, FAQ
- Preparation of formal letters, reports and statements
Administrative Support
- Provide administrative support to committee meetings related to Undergraduate Studies, such as scheduling meetings and recording minutes
- Monitor and keep a record of decisions of the UAPC, School Council and University Senate, and inform Director of Undergraduate Studies of status of outstanding items
- Monitor and maintain the teaching resource library, and process orders for textbooks and reservations of materials held in the DC library
- Assistant Instructional Support Group with their administrative support tasks when required by the Manager, Undergrad Studies
- A university degree or an equivalent combination of post-secondary education and relevant experience. A minor in computer science is an asset. A Master’s degree is preferred.
- Minimum of three years of experience in areas of undergraduate student activity
- Experience in providing sound academic advice and interpreting academic policy
- General knowledge of post-secondary curriculum, academic requirements and admission regulations; knowledge of the School of Computer Science undergraduate curriculum, and academic requirements is preferred
- Working knowledge of student needs and concerns, and best practices and techniques related to student engagement and success
- Excellent communications skills
- Proven project management skills
- Ability to exercise sound independent judgement, understand and interpret complex policies, and handle confidential information
- Ability to respond to customer needs in a timely, professional, helpful and courteous manner regardless of customer attitude
- Ability to provide crisis support to customers
- Ability to resolve conflict actively and constructively, engaging in difficult conversations to find collaborative solutions
- Ability to work independently and as part of a team in a busy office environment with multiple deadlines and conflicting requests
- Regular working hours, some evening/weekend work required
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations .
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at [email protected] or 519-888-4567, ext. 45935.
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