Location
Calgary, AB | Canada
Job description
Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.
Job Description
As an In Room Dining Manager, you are responsible for the overall operation of the In-Room Dining department, which functions 24-hours per day, 7-days per week. Through your intuitive leadership skills, you will help the team succeed and grow, while ensuring our luxury standards and service expectations are consistently met.
- Responsible for delivering elevated, personalized service to our guests and colleagues
- Oversee the In-Room Dining operations, including scheduling, colleague performance reviews & management, and luxury standards reviews and revisions.
- Research, plan, develop and implement improvements to service and delivery standards within the department, and hotel.
- Work with the culinary teams on menu development and implementation.
- Manage the departments beverage program, making needed changes and updates to keep current with market and customer trends.
- Work with the Chief Steward and Director of Food & Beverage on required smallwares and capital purchases to improve the department and its offerings.
- Maintains a safe and clean work environment and ensures that all Health & Safety standards are met, procedures followed and has the knowledge and tools to work safely.
- Maintain awareness of, and ensuring compliance with all food safety & hygiene policies and procedures (as outlined by the EHC manual) are followed at all times.
- Maintain awareness of, and ensuring compliance with all sustainability and food waste reduction/diversion policies, procedures and programs at the hotel.
- Maintain awareness and strong working knowledge of the collective bargaining agreement, ensuring all team members are working within the spirit and terms outlined.
- Assist other food & beverage operations with coverage, when required.
- Other duties, tasks and projects as may be assigned by the Director of Food & Beverage from time to time.
Qualifications
- A minimum of 3-5 years food & beverage management experience (as Asst. Manager or Manager/Department Head) in a similar setting.
- Luxury hospitality experience is preferred.
- Strong interpersonal & communication skills.
- Highly responsible, reliable and professionally presentable.
- Strong ability to lead, motivate and grow a small team of dedicated colleagues.
- Experience with In-Room Dining is a strong asset.
- Experience in a city-centre hotel property is an asset.
- Experience working and managing within a unionized environment a strong asset.
Additional Information
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Program
The applicants must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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