Lead, Clinical Informatics, WEST Alliance Office

Location

Burnaby, BC | Canada

Job description

Lead, Clinical Informatics, WEST Alliance Office

WEST AO Admin

Burnaby, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Lead, Clinical Informatics reports to the Director, Clinical Outcomes, works as part of the WEST Alliance Office (AO) and is responsible for leading and supporting clinical work flow design and change initiatives in support of the development and prioritization of the clinical information solutions strategic road map for Workplace Evolving Services and Technologies (WEST) that includes prioritization and escalation of change requests / issues. The position carries out Health Authority (HA) engagement with the clinical community to gather requirements, build consensus, and to assess vendor performance for clinical services against requirements, both contractually and financially. The Lead functions as a link between clinical HA forums and the AO to ensure there is full awareness of the HA priorities as they relate to these services which informs continual service improvement to drive value at the point of care and improve clinical user experience.

Leads and/or attends as a member of governance forums on clinical informatics committees, and regularly attends management meetings regarding clinical informatics, participates in service change/adjustment discussions. The Lead, Clinical Informatics develops new work policies and procedures that impact HA staff, collaborates on financial forecasting based on any improvements and is responsible to ensure a lean methodology is incorporated into any process changes. Applying a broad range of both clinical and informatics knowledge and experience, the Lead, Clinical Informatics provides direction and leadership to staff and works collaboratively with clinical and business stakeholders to support change and is responsible for coordinating user acceptance testing for clinical applications.

What you’ll do

• Leads and supports the strategy, development and implementation of clinical workflow design and change management initiatives to support clinical and business practice in the adoption and implementation of IT initiatives in alignment with the site strategic road map for clinical informatics solutions related to WEST.
• Acts as a change agent/escalation point for clinical issues and constraints in the identification, development, planning, implementation, and sustainment of clinical informatics strategies in support of quality patient care and professional practice. Provides clinical informatics expertise and guidance to various levels of stakeholders. Engages with HA clinical community to gather requirements, builds consensus, and assesses gaps in services including NTT performance for clinical services against community requirements to inform continual service improvement.
• Leads and participates on teams to support clinical data/documentation and workflow standardization through WEST services and technologies. Incorporates clinical informatics research and evidence-based knowledge into practice. Maintains and advances own knowledge in clinical informatics best practices and innovation.
• Develops clinical performance indicators to identify trends/discrepancies for purposes of performance measurement and analysis ensuring a correct course of action. Continuously evaluates how they are doing both contractually and financially, assists with financial forecasting based on improvements which could result in a cost saving and makes recommendation for changes in services or delivery modes.
• Oversees and manages the prioritizing of functional change requests, reporting and monitoring of issues, and implementation of communication strategies.
• Develops policies and procedures in support of clinical services and ensures best practice models for service delivery to order to drive innovation within the clinical services to improve the clinical user experience and to ensure value at the point of care.
• Leads or works as member of the governance forums on clinical informatics committees. Attends and actively participates in management team meetings. Participates in lean process improvement initiatives such as imPROVE
• Provides coordination for functional user acceptance testing.

What you bring

Qualifications

• A level of education, training and experience equivalent to a Bachelor’s Degree in a relevant field, plus five (5) years recent related experience in an information systems environment, including a minimum of two (2) years recent experience in an application leadership role. Proven hands-on specialized experience with clinical information systems and applications.
• Exceptional leadership skills. Ability to communicate effectively both verbally and in writing. Proven ability to collaborate and build relationships with internal and external stakeholders to achieve results. Experience in a clinical setting. Accurate and detail oriented. Excellent problem solving and analytical skills. Exceptional customer focus and strong professional acumen. Highly organized and adept to managing multiple priorities. Demonstrated knowledge of workflows in own clinical area and others. Proven ability to engage and coordinate activities within a work setting. Extensive experience working with personal computers, particularly MS Word, Excel, and PowerPoint. Demonstrated ability to function as a management advisor and present to senior leadership. Demonstrated ability to analyze clinical workflow issues and recommend innovative solutions.

Skills & Knowledge

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $86,398 - $124,197 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 0830-16:30 (Monday to Friday)
Requisition # 161065E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at   

Please note the internal job posting will no longer be accessible after the expiry date of March 7, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registeredyour internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at [email protected] and a Help Desk Representative will contact you the next business day.

Job tags

Salary

$86.4k - $124.2k per year