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Location

Edmonton, AB | Canada

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Job description

Job Information
Job Title: Manager, QA
Job Requisition ID: 54370
Ministry: Technology and Innovation
Location: Edmonton (Remote across Alberta)
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: March 21, 2024
Classification: Manager (Zone 2)
Salary: ​ $3,147.32 to $4,235.37 bi-weekly ($82,145 - $110,543/year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit:

The Digital Design and Delivery (DDD) division within the Ministry of Technology and Innovation (TI) leads the development of the next generation of digital public services for the GoA. DDD partners with other departments to deliver products, platforms and services that are better, faster and easier, through modern user-centered agile processes. DDD offers potential candidates a unique opportunity to work on meaningful challenges that transform government and positively impact Albertans.

The Software Delivery branch within DDD is accountable for the excellence of the technical delivery of software. The branch oversees the technical practices of Architecture, CloudOps, DevOps and Quality Assurance (QA), and Software Development. The branch also enables product and platform teams by providing access to underlying infrastructure such as capability in architecture, cloud services, and common tooling and patterns

Role Responsibilities

The Manager of Quality Assurance (QA) reports directly to the Director of DevOps and QA.

The responsibilities for this position include:

QA Practice and Governance
• Contributing to overarching QA standards and protocols that integrate with DevOps and agile approaches to product and platform development.
• Maintaining relationships with managers across the branch, division, and in client ministries to advance collaboration, practice, and governance for automated QA.
• Facilitating ongoing collaboration and teamwork with others in the ministry and within other ministries at various organizational levels.
• Providing recommendations to senior leaders to improve governance standards and practice.
• Developing common templates, scripts, and tools to support the continuous improvement and quality delivery of digital services.
• Ensuring multidisciplinary product teams put quality control at the heart of all their work and that automation is prioritized.

QA Practice Leadership
• Providing the team with the tools and supports that enable them to effectively deliver their objectives.
• Managing team priorities and deliverables including the assignment of QA Automation Developers to product and platform teams.
• Defining reference pipelines for continuous delivery of digital services to help new teams get started quickly.
• Identifying and addressing gaps in QA resources provided to teams.
• Maintaining awareness of new developments in the QA practice in step with industry state of the art.
• Maintaining relationships with QA practices within other digital government organizations.
• Addressing and resolving escalated issues and mitigating conflict.

Lead the QA team to achieve its business goals in alignment with unit and branch priorities within a positive team environment
• Identifying and monitoring the implementation of operational plans, adjusting workflow priorities as needed.
• Providing leadership, guidance, professional development, and mentoring to team members.
• Promoting open and collaborative relationships and pathways within the branch and with other branches, divisions, ministries, and external stakeholders.
• Managing human resources processes (e.g., vacation, training, performance management).
• Reviewing and contributing to various reports and responses (e.g., Action Requests, Briefing Notes, Budgets).

Participate in leading the branch to achieve goals in line with ministry and government priorities and stakeholder needs
• Informing and advising the Director on emergent issues and recommending go-forward actions.
• Providing advice and recommendations to the department’s senior and executive leaders to inform their decision-making and to shape responses.
• Participating in unit planning and reporting.
• Collaborating with the other unit and division managers to maintain information sharing and integrate reports to provide a complete account of the branch.
• Representing the unit and/or ministry perspectives on working groups and committees.
• Serving as acting Director, as needed.

Qualifications

Requirements:
• University degree in a related field such as business, information technology, or computer science.
• Four (4) years of related experience in cloud development and digital delivery.
• Experience in DevOps and user centred digital delivery with a focus on QA.
• Project leadership experience.
• Experience building relationships with staff and clients.

Equivalencies:
Directly related education or experience considered based on:
• A related two-year diploma in business, information technology, computer science, or a related discipline from a recognized post-secondary institution and six (6) years related experience; or
• A related one-year certificate from a recognized post-secondary institution and seven (7) years related experience.

Assets:
• Experience with GitHub.
• Experience with the different types of testing (functional, unit, stress, UAT, smoke, etc.) and their purpose.
• Experience with setting, implementing, and monitoring standards and guidelines.
• Experience with establishing multi-year plans for the implementation of new processes, procedures, standards, and guidelines.
• Experience investigating new products and technologies.
• Experience working with vendors on the investigation and acquisition of tools and technologies.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.

Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.

Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.

Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.

Develop Networks : Proactively building networks, connecting, and building trust in relationships with different stakeholders.

Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.

Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Notes

Term of Employment: Permanent, Full-time position

Hours of Work: 36.25 hrs./week - Monday to Friday

Location: Edmonton (Remote across Alberta)

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service -
• Pension plans:
Management Employees Pension Plan (MEPP) -
• Alberta Public Service Benefit Information -
• Professional learning and development -
• Research Alberta Public Service Careers tool –
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit for more information. Please visit Recruitment Principles, for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, please contact Michelle Elliott at [email protected] .

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