Commercial Lines Account Manager
My Insurance Recruiter Inc
Location
Mississauga, ON | Canada
Job description
Our Client in Mississauga/Newmarket is looking for a dynamic individual to join their ever growing team as an Account Manager in their Commercial Lines Department.
The successful candidate will be:
- RIBO licensed with a minimum of 2 years customer service experience in Commercial Lines
- Experienced in the Trucking Industry
- Customer obsessed, developing and maintaining strong relationships with your clients and our insurance partners.
- Energetic, positive, enthusiastic and a team player
- Successful at understanding the customer, their lifestyle and clearly communicating solutions to areas of risk.
- Consistent with your service and pay close attention to the details
- Independent and self motivated to persevere and prioritize competing requests and requirements
- A friendly and fun loving part of our brokerage team, striving to work in synergy with all internal departments and external insurers.
- Familiar with insurance brokerage customer service management data base – Agency Manager (TAM)
- Excellent at keyboarding and have experience with Policy Works & Excel
Your Responsibilities:
- Retain clients through strong relationship management skills by exceeding expectations.
- Provide exceptional customer service by responding promptly with a solutions focused mindset to claim inquiries providing claims counselling when appropriate and reports to the insurance company
- Maintain detailed knowledge of new and existing products and current market conditions to educate and introduce new products
- Encourage clients to use added value services
- Provide client change information to the insurer and adhere to the company’s binding period.
- Clearly communicate with all stakeholders in order to ensure clarity, provide optimum customer satisfaction, internal team cohesiveness and decrease risk of E&O.
- Review renewals with clients, verify updates and discounts are applied, correct coverage is in place and premium is satisfactory or remarket to an alternate carrier.
- Update TAM data base per internal SOP and collect up-to date contact information on clients by confirming client detail information on database.
If you are interested, please send your updated resume to:
Rachel Hoevenaars
[email protected] Job Reference #JOS000000548
Job tags
Salary
